Laneisa Alley

• Promoted From cafe worker to overall venue manager.
• Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
• Handled business administration functions such as cash register counting, end of week cash banking and supply ordering.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
• Grew cafe sales by effectively marketing business and improving customer relations strategies.
• Oversaw calendar to manage staff schedule and organize shifts for an adequate amount of coverage.
• Developed and implemented new strategies to promote our products and increase sales daily.
• Managed all products effectively to achieve consistent sales with minimal waste.
• Implemented cost saving measures to reduce operational costs and align with budget.
• Negotiated contracts with suppliers to secure competitive prices for products.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Worked tightly with suppliers and fellow partners within the business to build strong relationships and organise better deals for our 3 venues.

My overall role entailed quite a lot and these are some of the many things I have been required to do , however I am happy to discuss further upon request.

• Assisted clients with mean plan development, addressing individualized dietary requirements.
• Assessed calories and other nutritional data to oversee client diets.
• Monitored client progress, documenting changes in health status and nutritional status.
• Oversee daily operations to ensure smooth and effective running of the store
• Monitoring and ensuring high levels of customer service
• Drive sales to meet store budget and targets
• Develop strategies and processes to ensure continuous improvement
• Local marketing and networking to improve sales withing the team
• Manage day to day operations including financials and inventory.
• Knowledgeable and correct advice given to all kinds of customers regarding all of our products on the shelves.

• Worked independently in fast-paced environment while meeting productivity and quality expectations.
• Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
• Tracked food production levels, meal counts, and supply costs.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Pleasantly interacted with customers during very busy periods to promote fun, positive work environment.
• Controlled line and crowd with quick, efficient service.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Significantly improved the business by coming up with new strategies constantly to hit our sales and targets.

• Interacted with clients regarding their animal health, questions and concerns, education on treatment protocol and general procedures.
• Assisted in monitoring vital signs of animals during surgical procedures and provided postoperative care.
• Administered medications, vaccines and treatments as instructed by veterinarian.
• Performed faecal examinations, urinalysis and blood work.
• Educated clients on nutrition, preventive health and other animal care.
• Briefly worked within reception, learning our veterinary systems in place, using RXworks.
• Holding as well as monitoring animals in order to keep them calm during procedures vets may do.
• Managing customer relations and ensuring the parents of the pets feel at ease while they are in our care.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Recorded symptoms and documented medical observations to inform treatment decisions and passed on to the head Nurse.
• Assisted senior nurses with blood analyses and physical assessments.
• Collected and prepared specimens for laboratory testing.
• Filed daily progress records, surgery logs, x-ray logs, and routine records.

• Assisted in the coordination for schedules and timelines for events.
• Brainstormed and implemented creative event concepts and themes.
• Managed event logistics and operations.
• Performed event coordination for larger parties and gatherings.
• Catering for functions, meetings and all type of events.
• Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Responded to customer requests efficiently and with knowledgeable assistance.

• Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
• Making sure to stay on top of cleaning and product displays to entice customer purchases.
• Produced food and drink products adhering to our company quality and quantity standards.
• Displayed calm and friendly demeanour during our busiest hours towards both staff and customers, ensuring everything is running smoothly.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Head barista on occasions, front of house managing, waitressing, order taking and basic kitchen hand.

• Barista working along side head barista, learning everything needed to know about coffee.
• Table serving and waitressing ensuring all tables are set, cleared and up to company standards.
• Ordering adequate amount of stock.
• working together as a team to ensure lines and crowds are kept under control.
• Worked effectively in fast-paced environments as we were along side the station and required quick service to keep our customers happy and on time for work.