Lang Graham
Project Officer
Fairfield,NSW
Overview
23
23
years of professional experience
Work History
Administration Officer/DH&I Project Support Officer
5 2021 - Current
- Assisting in the implementation of multiple projects including ServiceNow, Patient Flow Portal, NetZero and more recently Florence programs
- Drafted many briefs for various projects across DH&I
- Minute taking for Steering Committee meetings
- Created and assisted in the creation of multiple user guides
- Trained multiple staff across multiple Hospitals, including administration, upper management and nursing staff
- Assisted Executive Support Unit with brief management, calendar management and other various jobs.
Team Leader - Sydney Olympic Park Vaccination Centre
05.2021 - 04.2022
- Organizing teams of 4-25 staff members allocations/breaks
- Training of staff (both Administration and Nursing) in 5 Faces/eMR
- Maintaining data integrity of vaccination bookings
- Liaising with Management and Nursing Unit Managers of general operation of the Vaccination hub
- Organizing My Health Learning group sessions & ensuring staff are up to date with their mandatory training
- Liaising with ICT Re 5 Faces problems/requests
- De-escalation/intervention of upset/angry recipients
- Achievements: Created error reports and organized staff to ring and amend them which saved time for recipients when presenting
- Discovered a large number of errors with recipients whom had been vaccinated but their records did not go through to AIR, organized a group of staff to correct those errors.
Admin Officer - Canterbury Emergency Department
03.2018 - 05.2021
- Client registration through eMR FirstNet/eMR Appbar (Outpatient Attendance)
- Phone Reception duties
- Medical Record filing
- Answering MET Phone
- General Ward Clerk Duties
- Creating downtime MRN’s
- Working at different Swabbing/Drive-thru Clinics
- Covid-19 Screening in Community Mental Health
- Working at RPAH Vaccination Centre
- Training new staff members in eMR.
Customer Service Assistant - DoneWell Painting
10.2013 - 01.2016
- Customer service - Answering phone calls and responding to emails
- Processing quotes and developing orders
- Preparing invoices
- Processing payments
- Filing and general office duties
- Painting and laboring when required
- Achievements: Received positive feedback from Manager.
Sales Representative LifeTime Distributors
01.2007 - 09.2013
- Face to Face and phone sales
- Maintaining customer relationships with a client base of over 300 businesses
- Securing new businesses by cold calling and visiting prospective businesses
- Processing orders and preparing invoices
- Achievements: In 2012 took over my own sub-franchise area that I maintained independently
- In 18 months I not only managed my area efficiently but also grew the original client base
- Created promotional/marketing documentation for business
- Developed my own data base that was adopted by the whole franchise.
Store Assistant/ Machine Operator Aperio Kirrawee
04.2001 - 11.2006
- Answering customer phone calls
- Machine Operation
- Stocktaking
- Cleaning and general duties
- Achievements: 5 years of service.
Education
HSC -
De La Salle College Cronulla
Cert III Health Administration - undefined
CEWD Rozelle
Manager Development Program - undefined
S.O.P. Vaccination Centre (CEWD)
Skills
Creativity
Leadership
Organization
Problem solving
Teamwork
References
- Ellis Longhurst, Administration Manager SOP, 0457 088 133
- Gemma Houston, Project Manager, 0404 471 773
- Anna Paonne, Florence Project Manager, 0474 643 835
- Eva Fares, District Health Information Manager, 0467 818 280
- Marcelle Buxton, Administration Manager SOP, 0417 499 242
Timeline
Team Leader - Sydney Olympic Park Vaccination Centre
05.2021 - 04.2022
Admin Officer - Canterbury Emergency Department
03.2018 - 05.2021
Customer Service Assistant - DoneWell Painting
10.2013 - 01.2016
Sales Representative LifeTime Distributors
01.2007 - 09.2013
Store Assistant/ Machine Operator Aperio Kirrawee
04.2001 - 11.2006
Administration Officer/DH&I Project Support Officer
5 2021 - Current
HSC -
De La Salle College Cronulla
Cert III Health Administration - undefined
CEWD Rozelle
Manager Development Program - undefined
S.O.P. Vaccination Centre (CEWD)
Similar Profiles
Cathy Mih TaylorCathy Mih Taylor
NA at NANA at NA
Ella GoreElla Gore
Esthetician Student at NAEsthetician Student at NA
KOMAL MOREKOMAL MORE
Professional Development | May 2025 – Present at NAProfessional Development | May 2025 – Present at NA
Alex EriksenAlex Eriksen
Private Swim Instructor at NAPrivate Swim Instructor at NA
Minh LeMinh Le
Volunteer at Pho PhungVolunteer at Pho Phung