Lani Marsh

Front of house sales and customer service.

Picking and packing of fresh flowers.

Replying to emails and printing off orders/wedding orders

Answering phone/taking customer orders

Picking wedding orders - calling customers to let them know if a product isn’t available and what we can offer to replace it

Invoicing accounts customers

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Worked well in a team setting, providing support and guidance.