LANI TE HENNEPE
Melbourne
Summary
Administrative Professional with 16 years of extensive expertise in social media management, business operations, and administrative support. Demonstrates exceptional skills in meeting arrangements, calendar management, and stakeholder communication, fostering efficient team collaboration and strategic partnerships. Eager to leverage organizational expertise and proactive mindset to support dynamic teams in achieving success.
Overview
17
17
years of professional experience
Work History
Head of Social Media & Administration
The Bali Bible
Melbourne
11.2009 - Current
- Orchestrated comprehensive social media campaigns, resulting in substantial follower growth and heightened brand loyalty for The Bali Bible
- Fostered strong relationships with influencers and industry leaders, amplifying The Bali Bible's reach and credibility in the travel sector
- Optimized operational workflows and content production systems, enhancing team efficiency and streamlining project delivery for The Bali Bible's expanding audience
- Provided administrative support to cross-functional teams, ensuring seamless coordination and project execution
- Managed contracts, reports, and documentation for strategic partnerships and campaigns
- Maintained scheduling for key meetings and events, ensuring deadlines and priorities were met
- Phone enquires
- General administration duties
- Booking flights & Accommodation
- Organising collabs with Celebrities and high profile people
Reception / Admin / Head of Socials
TRAVLR
Windsor
01.2017 - 01.2020
- Spearheaded social media campaigns, fostering brand engagement and cultivating strategic partnerships to amplify TRAVLR's market presence
- Orchestrated cross-platform content strategies, driving substantial follower growth and enhancing brand visibility across key social media channels
- Facilitated synergistic partnerships with influencers and brands, creating mutually beneficial campaigns that expanded TRAVLR's reach and credibility
- Leveraged data-driven insights to optimize social media performance, refining strategies to maximize engagement and conversion rates
- Responding to emails
- Answering phone calls / emails / queries
- Booking flights and accommodation
- Managing board meetings
- Replenish stationery
- Data entry
Reception / Personal Assistant to Manager
Quest Investigation Services
Melbourne
08.2013 - 06.2017
- General reception duties
- Front of house
- Meet & greet all clients and investigators
- Oversaw all operational aspects of the business, including scheduling, resource management, and team coordination
- Handled administrative tasks, including calendar management, project tracking, and correspondence with stakeholders
- Established partnerships with key clients, negotiating agreements and managing relationships
- Prepared reports, presentations, and communications on behalf of the Managing Director
- Streamlined executive operations, enhancing productivity through meticulous calendar management and strategic meeting coordination
- Maintained utmost discretion in handling sensitive information, safeguarding confidentiality and building trust at the executive level
- General administration duties
- Responding to all phone calls / emails and queries
- Organising meegings
- Filing
- Daily reports / creating then printing
Recruitment & Administration Manager
TSA Telco Group
Melbourne
08.2010 - 08.2013
- Creating and placing job ads on Seek.com
- Up to 30 job calls per day
- Up to 15 face to face interviews per day
- Led administrative tasks for recruitment and onboarding processes, including documentation and scheduling
- Created and maintained employee records, ensuring compliance with company policies
- Organized training sessions and monitored program effectiveness, producing detailed reports for senior management
- Spearheaded recruitment and onboarding initiatives, streamlining processes and enhancing documentation quality for improved efficiency
- Implemented robust employee record management system, ensuring strict compliance with company policies and industry regulations
- Conducted group interviews (of up to 20 people)
- Trained new recruits on the product (up to 15 people for 5 days)
- Answering calls / emails and queries Booking flights
- Assisting reception with general paperwork for new recruits
- Assisting reception with meeting and greeting
Reception / Administration
The Smart Group / CommQuest
Melbourne
03.2008 - 03.2010
- Answer inbound phone calls and face to face greetings
Education
Firbank Grammar School
Brighton01.2002
Skills
- Calendar Management
- Scheduling
- Administrative Coordination
- Project Management
- Inbound calls
- Recruitment
- Onboarding Support
- Data Entry
- Records Management
- Travel Arrangements
- Meeting Arrangements
- Team Collaboration
Websites
References
- Simon te Hennepe, TRAVLR, simon@travlr.com
- Tony Thompson, QUEST, On Request
- Mason Adams, The Bali Bible, On Request
Timeline
Reception / Admin / Head of Socials
TRAVLR
01.2017 - 01.2020
Reception / Personal Assistant to Manager
Quest Investigation Services
08.2013 - 06.2017
Recruitment & Administration Manager
TSA Telco Group
08.2010 - 08.2013
Head of Social Media & Administration
The Bali Bible
11.2009 - Current
Reception / Administration
The Smart Group / CommQuest
03.2008 - 03.2010
Firbank Grammar School