Lanie Mae V. Lagarta
Griffin,QLD
Summary
A professional committed to career growth, motivated by a passion for providing exceptional service and achieving outstanding results in every opportunity
Overview
8
8
years of professional experience
Work History
Disability Support Work
Kim Watkins
2021.03 - Current
Supports the improvement of quality of life for clients with disabilities by providing compassionate care and assisting with daily living activities, including personal care and medication administration.
Hospitality All-rounder
CPSM Care
2020.09 - 2022.01
Conducted general housekeeping, cleaning and kitchen duties within an aged-care facility setting.
Receptionist
Tax Today
2020.06 - 2020.08
Verified appointments, engaged with clients both in person and via phone, and maintained up-to-date client records.
Food & Beverage Attendant
IL Locale Italian
2020.02 - 2020.03
Provided efficient and satisfactory customer service as a waitstaff
Hospitality Management Intern
Hyatt Regency
2018.07 - 2019.07
Delivered exceptional guest services across various departments within the hotel's food and beverage operations
Customer Service- Call Center Agent
iQor
2017.07 - 2017.11
Efficiently managed order processing, addressed customer queries and concerns and ensured customer satisfaction in every inbound calls
Education
Certificate IV - Accounting & Bookkeeping
2025-12
Certificate III - Individual Support
03.2023
Bachelor of Science - Hospitality Management
03.2017
Skills
- Good Communication, Decision-making, Problem-solving
- Microsoft Word, Excel, Publisher, PowerPoint, MYOB, Xero, Micros, Opera, Central Reservation System
- Leadership, Planning, Organization, Delegation, Coordinating, Coaching
- Teachable, Fast learner, Flexible, Multi-tasker, Detail-oriented, Team-player, Caring, Empathetic
Certificates And Awards
Employee of The Month, Hyatt Regency, New Orleans, LA, 70113, United States
Referees
Deborah Boyle
Work Supervisor | Kim Watkins
0437 187 839
Debbieanderson5@bigpond.com
Maricel Roxas
Research Center Management | The Prince Charles Hospital
(07) 3139 5906
Maricel.roxas@health.qld.gov.au
Timeline
Disability Support Work - Kim Watkins
2021.03 - Current
Hospitality All-rounder - CPSM Care
2020.09 - 2022.01
Receptionist - Tax Today
2020.06 - 2020.08
Food & Beverage Attendant - IL Locale Italian
2020.02 - 2020.03
Hospitality Management Intern - Hyatt Regency
2018.07 - 2019.07
Customer Service- Call Center Agent - iQor
2017.07 - 2017.11
Mastery Institute Australia - Certificate III, Individual Support
University of St. La Salle - Bachelor of Science, Hospitality Management
Central Queensland University - Certificate IV, Accounting & Bookkeeping