Lanie Marsters
Kialla,VIC
Summary
Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance.
Overview
10
10
years of professional experience
Work History
Receptionist/Administrator
Department of families, fairness and housing
Shepparton, VIC
09.2019 - 08.2023
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Maintained reception area cleanliness and tidiness.
- Managed the distribution of incoming mail, faxes, and packages.
- Responded promptly to emails from customers and other departments within the organization.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Adhered to company policies regarding confidentiality of sensitive information.
- Performed data entry and other administrative tasks to support departments.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Maintained a high level of professionalism while interacting with customers over phone, email or chat.
Housing Services Officer
Department of families, fairness and housing
Shepparton, VIC
10.2021 - 03.2022
- Responded to emergency situations by dispatching appropriate personnel to address the incident.
- Greeted customers and provided excellent customer service.
- Provided detailed explanation of rental policies and procedures to customers.
- Completed paperwork associated with each transaction accurately and efficiently.
- Resolved customer complaints in a professional manner while adhering to company guidelines.
- Conducted home visits to assess the safety of living environments for clients.
- Provided crisis intervention support for clients in emergency situations.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Compiled reports on cases and submitted them to supervisors as required.
- Attended court hearings as a representative of the organization when needed.
- Monitored client progress through regular follow-up contacts.
- Educated clients and their families about their rights and available community resources.
- Provided referrals to appropriate medical, mental health, and social services.
- Mediated disputes between tenants and landlords when necessary to ensure a successful tenancy.
- Provided crisis intervention services when needed including emergency financial assistance, eviction prevention, mental health referrals.
- Conducted regular home visits with tenants to ensure they are maintaining the unit according to lease requirements.
- Advocated for clients to resolve medical or personal crises.
Customer Service Representative
Officeoworks
Shepparton, VIC
03.2017 - 09.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Implemented new processes to improve customer service efficiency.
- Tracked inventory levels on a daily basis and restocked shelves as needed.
- Provided customer service in person, over the phone, and via email.
- Counted and balanced cash drawer at the beginning and end of shift.
Trainee Bank Teller
Commonwealth bank australia
Shepparton, VIC
02.2014 - 02.2016
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Educated customers about different types of banking services available at the branch.
- Performed cash handling duties including counting currency, coins and checks.
- Provided assistance to other tellers during peak business hours as needed.
- Assisted customers with basic technical issues related to digital banking platforms.
- Helped build relationships with new customers by providing exceptional customer service.
Customer Service Representative
K-Mart
Shepparton, VIC
07.2013 - 02.2014
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
Education
High School Diploma -
Notre Dame College
Shepparton, VIC11-2016
Certificate II In Community Services -
Tafe Shepparton
Shepparton, VIC11-2016
Certificate II In Business Admin -
Sports Ready
Shepparton, VIC11-2016
Skills
- Excellent Client/Customer service
- Highly effective communication
- Efficient computer skills
- Time Management
- Attention to Detail
- Problem Solving
- Adaptive
- Organized
Timeline
Housing Services Officer
Department of families, fairness and housing
10.2021 - 03.2022
Receptionist/Administrator
Department of families, fairness and housing
09.2019 - 08.2023
Customer Service Representative
Officeoworks
03.2017 - 09.2019
Trainee Bank Teller
Commonwealth bank australia
02.2014 - 02.2016
Customer Service Representative
K-Mart
07.2013 - 02.2014
High School Diploma -
Notre Dame College
Certificate II In Community Services -
Tafe Shepparton
Certificate II In Business Admin -
Sports Ready
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