Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lanilda Sue

Brisbane,QLD

Summary

While I was studying, I was fortunate to gain experience across various retail and hospitality settings. It was these experiences that has inspired in me a passion for customer service. This experience includes working as a part time cleaner, waitressing and a pharmacy assistant. I understand the requirements and daily responsibilities a busy retail store like a pharmacy involves. Throughout my work history, I have learnt important skills in communicating positively and with the general public. I pride myself on my ability to negotiate with customers and resolve any issues or problems that may arise. I am highly organized, punctual, have a positive attitude towards ongoing learning and training and have highly developed communication skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Waitress Trainee

The Coffee Club
Mount Isa, QLD
02.2022 - 05.2024
  • Set up tables in between patrons to reduce wait times.
  • Accurately took orders and communicated dietary restrictions to kitchen staff.
  • Set up tables according to specific event requirements or guidelines.
  • Demonstrated thorough knowledge of menu items, ingredients, and allergens.
  • Maintained personal hygiene and proper uniform appearance.
  • Responded to ad hoc cleaning duties at end of shift.
  • Resolved guest complaints professionally and promptly to maintain satisfaction.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Cleaner

Total Group
Auckland, 2102
02.2023 - 12.2023
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Safely handled and stored cleaning chemicals and supplies.
  • Notified managers of repair needs or additions to building operating systems.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Sanitized high-touch areas to prevent illness spread.
  • Communicated with supervisors about facility needs/issues.
  • Adhered to safety protocols while using ladders or lifts.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Removed stains from carpets using appropriate techniques.
  • Cleaned restrooms, including toilets, sinks, and floors.

PHARMACIST ASSISTANCE

Amcal Pharmacy
  • Providing a high standard of customer service, where I serve and communicate with customers on a daily basis.
  • Operating and balancing tills including banking.
  • Managing daily operations across stores including undertaking opening and closing procedures.
  • Liaise with managers to ensure procedures were adhered to,
  • Managing and processing orders to ensure efficiency for customers.
  • Daily management of patient records.
  • Ensuring patient prescriptions and orders were up to date.
  • Managed inventory, and
  • Dispensed over the counter medications (S3) and ensured accuracy of medication dosage.
  • Assisted pharmacists in preparing and dispensing medications to patients, whilst alerting pharmacist to customers requiring more information on their medication.
  • Ensured that customers were educated on the medication usage and possible side effects.
  • Demonstrated resilience and punctuality by ensuring I was always reliable and on time.
  • Maintaining clear communication with the supervising manager when unforeseen circumstances arise.
  • Able to adhere to a flexible roster.

Education

High School Diploma -

Kelston Girls College
New Zealand, Auckland
12-2023

High School Diploma -

Good Shepherd College
Mount Isa, QLD
11-2022

Skills

  • Customer services
  • Dedication and resilience
  • Excellent people skills and able to work in a team
  • Clear communication with supervising staff
  • Eagerness to develop to excel in role
  • Attention to detail to provide quality results
  • Self-management skills, able to juggle work, school, and maintaining religious responsibilities
  • Order Taking
  • Table Setting
  • Reservation Management
  • Food Delivery

Certification

  • Top Overall Year 13 Trade Student
  • Certificate of Year 13 Completion
  • Cert II in Health Support and Services at TAFE in Queensland Australia, Mt Isa.
  • Cert II in Tourism and Business
  • Completed Level 1, 2 and 3

Languages

English
Professional
Samoan
Professional

Timeline

Cleaner

Total Group
02.2023 - 12.2023

Waitress Trainee

The Coffee Club
02.2022 - 05.2024

PHARMACIST ASSISTANCE

Amcal Pharmacy

High School Diploma -

Kelston Girls College

High School Diploma -

Good Shepherd College

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Lanilda Sue