Lani Marie Sampson
Rockhampton,QLD
Summary
My goal is to obtain a graduate position that will challenge and enhance my current Bachelor of Nursing knowledge and to gain professional experience in health care. My excellent interpersonal skills, professional but approachable communication, and holistic manner will add value to any team. I pick up new skills promptly, I thrive on new challenges and take pride in my bedside manner. My easy-going personality assists in adapting to new situations and I am flexible in my approach to new environments and feedback. I am an organised and dependable candidate successful at managing multiple tasks with policies and guidelines top priority in my clinical decisions.
Overview
14
14
years of professional experience
Work History
Administration Officer
Lives Lived Well - Residential Rehabilitation
02.2022 - Current
- Provide exceptional customer and client service.
- Complete admission documentation with new clients.
- Create board and lodging deductions for clients through Centrelink.
- Liaise with Job Providers to provide documents to support clients whilst in treatment.
- Organise private practitioner appointments for pre admissions for detox preparation.
- Organise private practitioner appointments for current clients.
- Ensure fleet vehicles are maintained and log books are accurate.
- Receive sensitive information discreetly, maintaining confidentiality at all times.
- Provide crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Improve client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Assist clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Adapt quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Promote community integration by providing extensive physical, emotional and social support.
- Document client progress and activities in accordance with Lives Lived Well policies and procedures.
- Improve office efficiency by streamlining administrative processes and implementing new organisational systems to the new facility.
- Maintain high levels of organisation within the facility through regular inventory checks and proactive restocking efforts for the Nursing Team Leader.
- Assist Nursing Team Leader with rostering and scheduling for nurses.
- Contribute to office safety by enforcing workplace policies and following emergency procedures as needed.
- Maintain personnel records and update internal databases to support document management.
- Deliver strong working relationships with colleagues, contributing to a positive work environment.
- Organise client facing and staff events and conferences, coordinating logistics and maintaining clear communication with all stakeholders.
- Reduce operational costs through careful monitoring of expenses and identifying areas for improvement reporting back to Clinical Services Manager.
- Deliver quality results under pressure by prioritising tasks effectively during high-stress situations or tight deadlines.
- Screen and transfer incoming calls, take down messages, and transmit information and documents to internal personnel, and current clients.
- Complete documentation and reports to facilitate admission, transfer or discharge.
- Assist clients with daily living needs to maintain self-esteem and general wellness.
- Increase client service success rates by quickly resolving issues.
- Provide exceptional customer service, addressing inquiries professionally and in a timely manner.
- Implement templates to reduce time spent creating documents from scratch.
- Prepare agendas and take notes at meetings to archive proceedings.
Support Worker
Lives Lived Well - Residential Rehabilitation
11.2021 - 02.2022
- Enhanced the quality of care for clients by providing personalised support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Safeguarded client well-being by monitoring health conditions, supervising self-administration of medications, and reporting any changes to appropriate medical professionals.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Proactively identified areas for improvement within the organisation and contributed ideas towards enhancing overall operational efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Promoted community integration by providing extensive physical, emotional and social support.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with Lives Lived Well policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in professional development and training opportunities to enhance clinical skills.
- Provided crisis counselling and intervention services to clients in emergency situations.
- Utilised evidence-based practices to provide effective interventions for clients.
Project Officer
Department of Natural Resources Mines and Energy (DNRME)
07.2015 - 02.2022
- Manage Director’s emails, screen phone calls, and calendar.
- Manage CPR and First Aid for employees (First Aid Officer).
- Manage front counter enquiries.
- Effectively manage customers who demonstrate challenging behaviours.
- Issue fossicking licenses and maps.
- Process EFTPOS and cash payments.
- Complete end of month reconciliations and prepare banking documentation.
- Manage HR records and data systems.
- Maintain employee and customer confidentiality.
- Manage finance records and data systems.
- Open and close the hub (beginning and end of day procedures).
- Handle incoming and outgoing mail.
- Manage telephone communications professionally and communicate them to team members in line with phone policy and procedures.
Medical Receptionist
Capricorn Skin Centre / Scotvale Medical Centre
07.2013 - 07.2015
- Manage appointment system.
- Manage consultation documentation on patient’s arrival and departure.
- Arrange tests or specialist appointments.
- Manage patient accounts accurately and consistently.
- Inform patients of billing policies.
- Process TYRO, EFTPOS and Medicare Easyclaims for patients.
- Complete end of day reconciliations and prepare banking documentation.
- Familiarity with the role of the Medicare Australia.
- Manage medical records and data systems.
- Track test results and reports from specialists.
- Open and close the Practice (beginning and end of day procedures).
- Handle incoming and outgoing mail.
- Manage telephone communications professionally and communicate them to team members in line with practice procedures.
- Handle complaints in line with practice procedures.
- Effectively manage patients who demonstrate challenging behaviours.
- Maintain patient confidentiality.
- Call ambulance or other appropriate emergency service in case of medical emergency.
- Provide first aid for injuries and other emergencies if required.
Pre-Delivery Coordinator
AHG – Zupps Service Department
07.2012 - 05.2013
Receptionist
MediaWorks NZ
01.2011 - 06.2012
Education
Registered Nursing
Central Queensland University
Rockhampton, QLD10.2024
Nursing
Central Queensland University – STEPS
Rockhampton, QLD12.2018
New Plymouth Girls’ High School
New Plymouth, New Zealand12.2005
Skills
- Open communication to suit age, gender, culture and religion
- Ability to prioritise and organise workload
- Self- awareness and reflection
- Mental health care
- Self-motivator
- Trustworthy, honest, and confidential
- Professional and approachable
Professional Experience Placements
2022 - Professional Experience Placement 1 - Capricorn Coast Hospital (120 hours)
2022 - Professional Experience Placement Mental Health - Older Person's Inpatient unit (80 hours)
2023 - Professional Experience Placement 2 - Rockhampton Base Medical Ward (120 hours)
2023 - Professional Experience Placement 3 - Bolton Clarke Sunset Ridge Zilzie (80 hours)
2024 - Professional Experience Placement 4 - Rockhampton Base Perioperative (160 hours)
2024 - Professional Experience Placement 5 - Mater Rockhampton Perioperative (240 hours)
References
Diann Hart - Student Facilitator - Central Queensland Hospital and Health Service
07 4920 6384 - cqhhsstudentfacilitator@health.qld.gov.au
Catherine Barber - Student Facilitator - Mater Hospital
07 4931 3263 - Catherine.Barber@mater.org.au
Stacey Styles - Nurse Practitioner - Lives Lived Well
07 4086 5333 - stacey.styles@liveslivedwell.org.au
Chloe Tregaskis - Clinical Services Manager - Lives Lived Well
07 4086 5333 - chloe.tregaskis@liveslivedwell.org.au
Timeline
Administration Officer
Lives Lived Well - Residential Rehabilitation
02.2022 - Current
Support Worker
Lives Lived Well - Residential Rehabilitation
11.2021 - 02.2022
Project Officer
Department of Natural Resources Mines and Energy (DNRME)
07.2015 - 02.2022
Medical Receptionist
Capricorn Skin Centre / Scotvale Medical Centre
07.2013 - 07.2015
Pre-Delivery Coordinator
AHG – Zupps Service Department
07.2012 - 05.2013
Receptionist
MediaWorks NZ
01.2011 - 06.2012
Registered Nursing
Central Queensland University
Nursing
Central Queensland University – STEPS
New Plymouth Girls’ High School
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