Lanlalin Fenton
Gold Coast,QLD
Summary
Motivated, enthusiastic, and adaptable professional with over 5 years of experience in fast-paced hospitality environments. Skilled in customer service, team coordination, and problem-solving, with strong organisational and interpersonal abilities. Known for maintaining a positive attitude and willingness to learn. Currently seeking to transition into a new industry where I can apply my transferable skills, and continue to grow professionally.
Overview
7
7
years of professional experience
Work History
Floor Supervisor
Surfers Pavillion
Surfers Paradise, QLD
2024.08 - 2025.09
- Supervised daily operations of restaurant to ensure smooth service.
- Trained and mentored new staff on customer service standards.
- Monitored cleanliness and organization of dining area for guest satisfaction.
- Ensured compliance with safety regulations and company policies.
- Performed daily opening and closing procedures according to established guidelines.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Managed cash register operations including deposits, withdrawals, transfers.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
- Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
Bartender
Surfers Pavillion
Surfers Paradise, QLD
2022.08 - 2024.08
- Prepared both alcoholic and non-alcoholic beverages for patrons, including cocktails.
- Managed bar inventory and ensured stock levels met demand.
- Trained new bartenders on operational procedures and beverage recipes.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Upsold customers from shelf to premium brands to help boost sales.
- Managed bar operations during peak hours, ensuring smooth service and customer satisfaction.
Cashier
FPM Marketplace
Cairns, QLD
2020.11 - 2021.03
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted with inventory management by restocking shelves regularly.
- Collaborated with team members to ensure smooth store operations.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
All rounder
Apex Milk Bar
Cairns, QLD
2018.05 - 2019.12
- Took and processed food and beverage orders accurately and promptly.
- Assisted in maintaining cleanliness and organization of dining areas and utensils.
- Engaged with customers to enhance their dining experience through friendly interactions.
- Assisted chefs with food preparation and ingredient organization.
- Ensured timely dishwashing and kitchen sanitation practices.
- Supported inventory management by restocking supplies as needed.
Education
High School Diploma -
St Marys Catholic College
Cairns, QLD2021-12
Bachelor of Science - Health Science
Griffith University
QLDSkills
- Communication & interpersonal skills
- Organisation & planning
- Team collaboration
- Compliance monitoring
- Customer service
- Problem solving
- Inventory management
- Conflict resolution
- Team leadership
- Effective communication
- Employee training
- Bar operations
- RSA
- RSG
- RMLV
- Shift scheduling
References
References available upon request.
Timeline
Floor Supervisor
Surfers Pavillion
2024.08 - 2025.09
Bartender
Surfers Pavillion
2022.08 - 2024.08
Cashier
FPM Marketplace
2020.11 - 2021.03
All rounder
Apex Milk Bar
2018.05 - 2019.12
High School Diploma -
St Marys Catholic College
Bachelor of Science - Health Science
Griffith University