Lanna Langley
Elwood,VIC
Summary
Experienced L&D professional with 15+ years of expertise in People Development, Financial Crime, Financial Services, Banking, Customer Service, Onboarding Programs, Relationship Management, and Compliance requirements. Skilled in engaging and adaptable training methods to support team success and meet organisational and stakeholder requirements.
Overview
27
27
years of professional experience
Work History
Learning & Development Lead
LeavePlus
East Melbourne, VIC
06.2023 - Current
- Designed and implemented onboarding program.
- Conducted regular assessments to evaluate learning requirements and post assessments to ascertain the effectiveness of training programs.
- Collaborated with other departments to ensure that training needs were met across the organization.
- Assisted in developing strategies for promoting internal learning opportunities within the company.
- Created learning materials such as presentations,micro learnings, and other resources to support regulatory requirements of the Construction Industry Long Service Leave Act.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Provided coaching and feedback on employee performance, encouraging professional development.
Operational Excellence Manager
ANZ Financial Crime
10.2021 - 12.2021
- Insights and analytics for Financial Crime division
- Review and governance of learning artifacts and processes.
Consultant Credit Coach
NAB
Docklands, VIC
10.2020 - 09.2021
- Design and facilitation of Onboarding and Business Recovery programs
- Participated in continuous improvement by engaging in problem-solving activities to support teamwork
- Coached Associates/Bankers in best practices for customer engagement, systems, compliance, and process to assist customers manage financial challenges
- Creation and facilitation of leadership programs/interpersonal skills/bias awareness, managing self, credit, product, financial crime, risk, train the trainer programs and recoveries
- Analytics on program effectiveness through surveying, data analysis and program evaluation.
Consultant Facilitator - Financial Crime Operation
NAB
Melbourne, VIC
05.2018 - 10.2020
- Created a customised onboarding plan to meet the needs of 350 new Analysts required for the Royal Commission's KYC requirements.
- Designed and facilitated graduated programs to uplift analytical/investigation skills to enhance skillset of bulk onboarded employees to support financial crime investigation (SMR's).
- Program development in ongoing customer service, soft skills training, understanding bias and investigative mindset.
- Maintained strong relationships with key stakeholders throughout the duration of the project lifecycle.
- Facilitated continuous learning by regularly engaging with stakeholders, delivering pulse check and providing necessary support.
National Sales & Compliance Training Consultant
BMW Financial Services
Mulgrave, VIC
03.2015 - 12.2017
- Designed targeted training programs for dealerships and internal team to meet business objectives
- Designed and facilitated workshops and conferences; Negotiation and influence, Trusted advisor, Change management, Sales training, Product knowledge (finance/insurance), Financial compliance, AML, NCCP, and responsible lending requirements
- Facilitated through one on one, workshops, written evaluations, group, and conferences (400+ attendees)
- Facilitated rollout of 7 habits of highly effective people to all employees (400+) and Leading 7 habits program
- Part of BMW Mentoring program (as mentor).
Insurance Premium Funding Manager
BMW Finance Australia
Mulgrave, VIC
08.2012 - 03.2015
- Managed portfolio of 400 accounts, $300m in sales (annually)
- Achieved 24% ROE, target 18%, volume targets 110% through strategic campaigns and relationship building activities
- Developed cross channel sales opportunities to other business lines, reinforcing customer retention
- Long-term business growth and retention, 93% retention achieved, target 60%.
National Insurance Manager
BMW Finance
Mulgrave, VIC
09.2007 - 07.2012
- Identified and capitalized sales and product opportunities
- Partnered in national roll out of newly introduced BMW and Alphera insurance products
- Designed and facilitated training programs relating to product, sales methods, and compliance
- Business performance evaluation and reporting
- Increase performance of insurance product from 0% to 35% over 4 years.
National Insurance Account Executive
BMW Financial Services
Mulgrave, VIC
01.2004 - 09.2007
- Recognized potential sales prospects.
- Evaluated underwriting criteria to determine risk factors and enhance decision-making processes
- Conducted product reviews and ensured compliance.
- Oversaw complaint management and relationship maintenance.
Collections Team Leader
Ford Credit Europe
St Albans, UK
10.1997 - 07.2003
- Directed day to day recoveries actions, 30+ days
- Including recruiting, training, reporting and process management.
Education
Cert IV Training & Assessment (currently Completing Updated Cert IV TAE40122) -
HBA
Melbourne, VIC01.2014
Cert IV Financial Services -
Melbourne
01.2014
FINSIA CIQB -
FINSIA Australia
Melbourne, VIC01.2021
Diploma of Project Management -
CAE
01.2011
BA Honours - Business
Bedfordshire University UK
01.1996
Skills
- Specialising in financial crime, KYC, employee onboarding programs, financial services compliance and motor vehicle finance and insurance
- Team Leader functions, including coaching and development
- Translation of complex ideas to micro learning, workshops or eLearning
- Workshop facilitation
- ADDIE application
- Employee development frameworks
- ELMO LMS, Canva, Scribe and understanding of Articulate 360
Timeline
Learning & Development Lead
LeavePlus
06.2023 - Current
Operational Excellence Manager
ANZ Financial Crime
10.2021 - 12.2021
Consultant Credit Coach
NAB
10.2020 - 09.2021
Consultant Facilitator - Financial Crime Operation
NAB
05.2018 - 10.2020
National Sales & Compliance Training Consultant
BMW Financial Services
03.2015 - 12.2017
Insurance Premium Funding Manager
BMW Finance Australia
08.2012 - 03.2015
National Insurance Manager
BMW Finance
09.2007 - 07.2012
National Insurance Account Executive
BMW Financial Services
01.2004 - 09.2007
Collections Team Leader
Ford Credit Europe
10.1997 - 07.2003
Cert IV Training & Assessment (currently Completing Updated Cert IV TAE40122) -
HBA
Cert IV Financial Services -
Melbourne
FINSIA CIQB -
FINSIA Australia
Diploma of Project Management -
CAE
BA Honours - Business
Bedfordshire University UK
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