NGOC THIEN LAN LUU (Lannie)
Sydney,NSW
Summary
"Results-driven and detail-oriented professional with 1 year of experience as a Care Finder program coordinator. Proficient in overseeing the implementation and management of the Care Finder program, facilitating seamless access to essential healthcare services for clients. Skilled in collaborating with internal teams and external stakeholders to ensure the efficient delivery of care. Experienced in maintaining databases, generating reports, and analyzing data to drive program enhancements. A proactive problem-solver with a commitment to optimizing processes and improving the quality of care
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bilingual Commuity Educator - Care Finder
Multicultural Care
Burwood
06.2023 - Current
- Responsible for assisting the Coordinator in engaging new customers and assisting them in setting up their My Aged Care journey and Home Care Packages.
- Assisting clients in registration, screening, assessment and setting up services with our partner providers - to support clients in reaching their wellness goals.
- Monitoring and reviewing client's care plans to ensure their ongoing needs are met
- Developing strong relationships with key agencies, other service providers, and many different elderly associations in the Vietnamese community to expand referral pathways and to identify potential clients who are reluctant to engage with services.
- Conducted assertive outreach activities and weekly information sessions for Vietnamese elders
- Involvement in Alaya Care UAT process in testing and providing feedback on the functionality, usability, and effectiveness of the Care Finder program within the Alaya Care platform, helping to ensure that it meets the needs of its users
- Developing strong relationships with Regional Assessment Team (RAS) and Aged Care Assessment Team (ACAT) to coordinate of aged care services and better outcomes for older individuals and their families.
- Managing internal and external reports and keep an accurate, dependable, and secure database, all of which help to promote successful organizational decision-making.
Complex Behaviors Support Worker
Plus Fighting Chance Dayprogram
Frenchs Forest
11.2022 - 05.2023
- Responsible for providing all aspects of personal care, mealtime assistance, complex behaviour support and assistance with daily work tasks as well as building relationships with participants
- Ensuring that the best support is provided to participants in the way they want it
- Providing feedback to families about support provided and progress towards goals
- Using the creativity to think outside of the square about how to deliver support
- Completing relevant reporting in a timely fashion.
- Provided emotional and practical support to vulnerable adults.
Support Worker
The CO Group Limited
Smithfield
10.2022 - 03.2023
- Responsible for discussing patients’ emotional and daily needs to develop care plans
- Assisting to individuals with mobility needs or physical disabilities
- Helping clients with chores and everyday tasks, such as cooking, cleaning and provding transportation to medical appointments and keeping track of their medical information.
Store manager of Gongcha Canley Vale and Gongcha Revesby
Gongcha
Canley Vale and Revesby
09.2017 - 01.2023
- Responsible for managing day-to-day operations of the store as well as maintaining updated records of daily revenues and expenses
- Hiring and onboarding new staff
- Training employees on drinks preparation and proper use of all types of equipment
- Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
- Preparing weekly work roster for staff and finding suitable replacements in cases of staff absence
- Receiving delivered supplies and verifying that the correct items and quantities have been delivered.
Store Assistant
Daiso Australia
Marrickville and Parramatta
10.2014 - 07.2017
- Responsible for cash register, arranging and sorting stock, doing stock takes and customer service.
Education
Diploma - Diploma of Community Services (Case Management)
Luvium College
Sydney, NSW01-2024
Skills
- Group and individual instruction
- Time Management
- Data Management
- Attention to Detail
- Service Coordination
- Community Engagement
- Presentation Skills
- Effective customer communication
- Continuous Improvement
- Organizational Skills
- Community Outreach
- Staff Training
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Certification
- First aid and CPR
- Driver License
- NDIS and WWCC screening check
- Covid-19 vaccination certificate
References
References available upon request.
Timeline
Bilingual Commuity Educator - Care Finder
Multicultural Care
06.2023 - Current
Complex Behaviors Support Worker
Plus Fighting Chance Dayprogram
11.2022 - 05.2023
Support Worker
The CO Group Limited
10.2022 - 03.2023
Store manager of Gongcha Canley Vale and Gongcha Revesby
Gongcha
09.2017 - 01.2023
Store Assistant
Daiso Australia
10.2014 - 07.2017
Diploma - Diploma of Community Services (Case Management)
Luvium College
- First aid and CPR
- Driver License
- NDIS and WWCC screening check
- Covid-19 vaccination certificate
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