Lanuola Mpofu
Darwin,NT
Summary
Dedicated volunteer at Food Bank Whyalla SA, skilled in problem-solving and active listening. Enhanced community food security by efficiently sorting and distributing donations, while providing compassionate service to clients. Recognized for maintaining a clean workspace and training new volunteers, ensuring a safe and organized environment for all.
Overview
8
8
years of professional experience
Work History
Food Bank Volunteer
Food Bank Whyalla SA
03.2025 - 04.2025
- Prepared and packaged boxes during box assembly line phase.
- Packaged up nonperishable food items for food bank visitors.
- Distributed food boxes with carefully selected essentials to families in need.
- Collaborated with team members to ensure timely distribution of food to clients in need.
- Kept warehouses and preparation areas clean and orderly to limit workplace risk.
- Organized, sorted and stored donations in orderly systems to minimize waste.
- Collaborated with fellow volunteers to deliver punctual, friendly service.
- Enhanced community food security by efficiently sorting and distributing donated items.
- Helped visitors pick out food items from donations.
- Maintained a clean and organized workspace, ensuring the safety and well-being of volunteers and clients alike.
- Provided compassionate customer service, assisting clients in selecting groceries based on individual needs and dietary restrictions.
- Maintained cleanliness of resale shop by organizing, sorting stock items, and cleaning facility.
- Collected donations from local organizations, businesses and residents to increase supplies and meet demand.
- Facilitated positive client experiences by attentively addressing concerns or questions during visits.
- Facilitated health and safety workshops for volunteers, ensuring safe working environment.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
- Trained new employees on cashier operations, fostering competence in register use, customer interaction techniques, and store policies.
Good Health New Zealand
Good Health
05.2017 - 05.2019
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Skills
- Problem-solving
- Active listening
- Sorting and categorizing
- Punctual and reliable
- Food service
- Social services
- Quality checks
Timeline
Food Bank Volunteer
Food Bank Whyalla SA
03.2025 - 04.2025
Good Health New Zealand
Good Health
05.2017 - 05.2019
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