Lap Tra My Nguyen

• Improved billing accuracy by implementing a streamlined invoicing process.
• Enhanced customer satisfaction with timely and accurate invoice generation.
• Reduced errors in financial records by conducting regular audits of billed accounts.
• Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

• Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
• Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
• Completed payroll functions to facilitate accurate and prompt staff payments.
• Verified items billed against items ordered and reconciled differences through follow-up with vendor.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Communicated regularly with customers regarding account questions and issues.

+Assist accounting teams with budget, forecasting, audit, tax reporting and other other accounting processes.

+Assist with research, filling, data entry and recording and maintaining accurate and complete financial records.

+Interact with vendors to handle general inquiries, payments, refunds and statements.

+Processed payments and documents such as invoices, processed payments, and documented account updates.

+Other tasks and duties as advised by the manager.

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Assisted customers with prompt and polite support in-person and via telephone.
• Contributed to event marketing, sales and brand promotion.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.