Lara Barnett
Wollongong,NSW
Summary
I am currently undertaking a Bachelor's degree in commerce, majoring in accounting, while currently working full time as a trainee accountant, with hands-on experience performing accounting work that requires application of accounting theories, concepts, principles and standards to achieve task and assignment objectives within established deadlines. possess verbal and written communication skills to expand exposure to working in professional team environment. I have experience with clients surrounding customer service with oral and written communication, active listening and analytical problem-solving skills. I've had customer experiences by understanding customer desires, and providing customised solutions to build loyalty to the firms client base.
Overview
4
4
years of professional experience
Work History
Trainee Accountant
HLB Mann Judd Wollongong Pty Ltd
03.2021 - 09.2023
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues
- Developed technical knowledge through combination of workplace learning and formal study.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Food Service Worker
Taco Bell
08.2020 - 03.2021
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Cooked batches of food according to standard recipes.
Food Service Worker
Oporto
10.2019 - 10.2020
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Floor Assistant
Coffee Club Cafe
09.2019 - 09.2019
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Kept product inventory stocked during times of customer congestion and high demand.
- Cleaned counters, machines, utensils and seating areas daily.
Education
Certificate II - Hospitality
Warilla High School
Barrack Heights, NSW07.2019
Public School -
Albion Park Rail Public School
11.2012
Private School -
Calderwood Christian School
06.2017
High School Diploma -
Warilla High School
Barrack Heights, NSW11.2020
Bachelor of Commerce - Accounting
University of Wollongong
Wollongong, NSW12.2024
Skills
- Order fulfillment
- Staff education and training
- Recordkeeping strengths
- Professional telephone demeanor
- Complaint resolution
- Money handling abilities
- Team Building
- Service standard compliance
Timeline
Trainee Accountant
HLB Mann Judd Wollongong Pty Ltd
03.2021 - 09.2023
Food Service Worker
Taco Bell
08.2020 - 03.2021
Food Service Worker
Oporto
10.2019 - 10.2020
Floor Assistant
Coffee Club Cafe
09.2019 - 09.2019
Certificate II - Hospitality
Warilla High School
Public School -
Albion Park Rail Public School
Private School -
Calderwood Christian School
High School Diploma -
Warilla High School
Bachelor of Commerce - Accounting
University of Wollongong