Linda Basmajian
Ryde,NSW
Summary
Communicative customer service professional, who is motivated to maintain customer satisfaction and contribute to company success and growth. A fast learner with strong communication skills, willing to assist the needs and wants that customers desire. History in managing large amounts of calls, sales and sustaining satisfactory relationships with customers. Offers adaptive and active skills towards the companies system, through listening and multitasking abilities.
Overview
22
22
years of professional experience
Work History
Sales Associate
Myer- Fragrance and Beauty Counter (Department)
Roselands, New South Wales
01.2002 - 11.2003
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
Customer Service Representative
Balmain Autocare
Rozelle
04.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Bachelor Of Business And Accounting - Accounting And Business Management
University of Western Sydney
Parramatta 07-2003
Skills
- Report Generation
- Friendly and Helpful
- Charismatic
- Effective Leadership skills
- Data Collection
- Call Management
- Product Knowledge
- Customer Service
- Creative Direction
- Effective Communicator
Languages
English
Native/ Bilingual
Armenian
Native/ Bilingual
Interests and Hobbies
- Fashion
- Jewellery and Accessorizing
- Travelling
- Exercising
Timeline
Customer Service Representative
Balmain Autocare
04.2023 - Current
Sales Associate
Myer- Fragrance and Beauty Counter (Department)
01.2002 - 11.2003
Bachelor Of Business And Accounting - Accounting And Business Management
University of Western Sydney
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