Lara Bertoia
Roselands,NSW
Summary
Proven leader and adept in retail operations, I excelled at Coles Supermarket, boosting sales and customer satisfaction through effective team mentorship and strategic inventory management. Skilled in team leadership and customer engagement, I seamlessly integrated new staff, ensuring a high-performing and adaptable team. I am currently looking for full-time employment where I am eager to learn more and advanced my skills set.
Overview
4
4
years of professional experience
Work History
Second in Charge Retail Team Leader
Coles Supermarket
12.2020 - Current
After completing a year in the customer service department, I transferred to the bakery department, where I am still employed today and have advanced to the position of second in charge under my department manager.
Skills gained:
- Managed daily operations, ensuring store ran efficiently.
- Improved sales performance by mentoring and guiding team members.
- Enhanced customer satisfaction with effective team coordination.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Trained approximately 5 new employees to ensure seamless integration into team.
- Oversaw inventory management, maintaining optimal stock levels.
Education
Bachelor of Business (Management) -
Western Sydney University
Sydney, NSW01-2027
Skills
- Team leadership
- Customer engagement
- Time management
- Adaptable and flexible
- Active listening
- Problem-solving
Timeline
Second in Charge Retail Team Leader
Coles Supermarket
12.2020 - Current
Bachelor of Business (Management) -
Western Sydney University
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