Lara Braga
Melbourne,VIC
Overview
3
3
years of professional experience
Work History
Service Centre Consultant (ICT)
The University of Sydney
01.2023 - 02.2025
- Collaborated with Shared Service Centre staff and stakeholders to streamline communication, resulting in a 30% improvement in service delivery
- Managed up to 50 daily ICT-related inquiries and requests, reducing response time by 35% and boosting customer satisfaction by 75%
- Provided accurate and timely information to staff, students, and stakeholders by reviewing and interpreting University policies and guidelines
- Supported administrative tasks including creating PowerPoint presentations, note-taking during meetings, setting up Zoom rooms, and handling office deliveries
Administrative Clerk
Royal Motor Yacht Club
07.2022 - 12.2022
- Coordinated large-scale events with up to 500 attendees and managed communications for over 1,000 members, enhancing club engagement and member relations
- Executed data entry and file management for accounts payable, purchase orders, and confidential files, decreasing errors by 25%
- Assisted in compiling budget data and maintaining accurate financial records, improving financial reporting precision by 20%
- Facilitated cross-department meetings to ensure consistency and adherence to best practices
Administrative Assistant
The University of Sydney, Centre for Continuing Education
11.2021 - 05.2022
- Managed multiple schedules and coordinated professional events, improving office efficiency by 75%
- Developed Corporate Training Proposals for potential stakeholders, achieving a 95% conversion rate to formal contracts
- Utilized interpersonal skills to foster effective communication with stakeholders, ensuring timely completion of tasks and strengthening team collaboration
- Engaged in live-chat customer support, achieving 100% positive feedback across 300+ interactions
Education
JURIS DOCTOR -
University of Melbourne
Melbourne, VIC01.2027
BACHELOR OF ARTS - Politics and International Relations
The University of Sydney
Sydney, NSW01.2024
High School Diploma -
Burwood Girls High School
Sydney, NSW01.2019
Skills
- Typing skills: 90 WPM
- Fluent in Portuguese and Spanish Beginners level in French
- Proficiency in Microsoft Office Package
- Policy writing
- Legal research
- Proficiency in PuTTY and ServiceNow software
Timeline
Service Centre Consultant (ICT)
The University of Sydney
01.2023 - 02.2025
Administrative Clerk
Royal Motor Yacht Club
07.2022 - 12.2022
Administrative Assistant
The University of Sydney, Centre for Continuing Education
11.2021 - 05.2022
JURIS DOCTOR -
University of Melbourne
BACHELOR OF ARTS - Politics and International Relations
The University of Sydney
High School Diploma -
Burwood Girls High School
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