Lara Duroux
Sydney,NSW
Summary
Results-driven Territory Manager known for outstanding productivity and efficiency in task completion. Possess key skills in strategic planning, sales team leadership, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring goals are surpassed through effective teamwork and client engagement.
Overview
10
10
years of professional experience
Work History
Retail Territory Manager
PPG Industries
The Hills & Western Sydney Area, NSW
07.2023 - Current
- Planned call cycle for visiting 9 stores across the territory on a regular basis.
- Monitored competitive activity and adjusted strategies to maintain market position.
- Led training sessions for team members to enhance product knowledge and sales techniques.
- Developed solid connections with our customers to promote products in-store to their customers.
- Analysed sales data to identify trends and areas for improvement to reach quarterly sales targets.
- Promoted high customer satisfaction by resolving problems with knowledgeable, approachable and friendly service.
Department Coordinator
Bunnings Warehouse
Minchinbury, NSW
10.2022 - 07.2023
- Kept department on-target to meet sales and profit objectives whilst adhering to wage budgets and rostering for service coverage.
- Executed targeted merchandising and promotional plans to meet department sales goals alongside team and suppliers.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and opportunities to improve.
- Performed opening and closing duties as part of management team.
- Inventory management, refits and stock flow
- Resolved customer complaints or answered customers' questions whilst aligning to strategic objective of Best Experience
- Recruited, interviewed and selected potential team to fill vacant roles.
Future Leader
Bunnings Warehouse
Blacktown, NSW
10.2021 - 10.2022
- Department Coordinator training - 12 month internal program developed alongside a Diploma of Business Management
- 6 workplace activities to understand Leading Self, Leading Teams and Leading the Business
- Working alongside the department coordinator to understand merchandising decisions, team management and wage costs
- Assisting the team on the shop floor with stock and inventory issues
Department Supervisor
Bunnings Warehouse
Dural, NSW
10.2020 - 10.2021
- In the Home Supervisor
- Addressed team issues and conflicts to provide input, feedback and coaching.
- Trained and mentored new team on department policies and procedures.
- Delegated tasks appropriate to individual team to provide development opportunities
- Maintained high merchandising standards by monitoring inventory levels and sales trends
- Understanding seasonal trends in conjunction with consumers and how to generate sales based off of what the current climate demands
Admin Department Supervisor
Bunnings Warehouse
Marsden Park, NSW
06.2019 - 10.2020
- Safety and compliance and ensuring the site was clear of hazards and risks
- Overlooking and performing tasks around banking and expenses
- Store equipment servicing and preventative maintenance scheduled and completed as per audit regulations
- Monthly Safety Improvement Team meetings to discuss changes within the business and safety campaigns in focus
- Organising the recruitment and onboarding of new team members in regards to training and in-store set up.
- Working alongside the Operations Manager to maintain accurate asset registers
- Managing the completion of IRIA (Internal Racking Inspections)
- Rostering a small team to ensure coverage of reception and price integrity teams
Customer Service Department Supervisor
Bunnings Warehouse
Marsden Park, NSW
06.2018 - 06.2019
- Managing the front end register operators and ensuring they are delivering best experience to our customers
- Coaching and developing the team around stock loss processes to maintain inventory accuracy and mitigate theft
- Customers complaints and resolutions around returns and exchanges
- Rostering the team across all register functions, people greeters and cafe team members while aligning with wage budgets
- Development training of all new team members
Team Member
Bunnings Warehouse
Marsden Park, NSW
11.2016 - 06.2018
- Hired as a casual team member and progressed through to full-time before starting my development within the business
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Looked for ways to go above and beyond job requirements.
Crew Trainer
McDonalds
Arndell Park, NSW
01.2015 - 03.2017
- Standard hospitality duties: cleaning and maintaining customer areas, food preparation and service, maintaining stock and rotating product
- Training new team around daily tasks and responsibilities
- Fast paced environment while keeping to target times
Education
Year 12 High School Certificate -
Plumpton High School
09.2012
Foundations Studies Course -
University of Western Sydney - College
Nirimba Campus02.2014
Bachelor of Arts - Education
University of Western Sydney
ParramattaFirst Aid & CPR
Fire Warden & Extinguisher
Skills
- B2B Sales
- CRM software
- Relationship Building
- Multitasking & Organisation
- Team Supervision
- Problem Solving
- Budgeting & Forecasting
- Performance Management
- Training & Development
- Supply & Inventory Management
References
Available upon request
Timeline
Retail Territory Manager
PPG Industries
07.2023 - Current
Department Coordinator
Bunnings Warehouse
10.2022 - 07.2023
Future Leader
Bunnings Warehouse
10.2021 - 10.2022
Department Supervisor
Bunnings Warehouse
10.2020 - 10.2021
Admin Department Supervisor
Bunnings Warehouse
06.2019 - 10.2020
Customer Service Department Supervisor
Bunnings Warehouse
06.2018 - 06.2019
Team Member
Bunnings Warehouse
11.2016 - 06.2018
Crew Trainer
McDonalds
01.2015 - 03.2017
Year 12 High School Certificate -
Plumpton High School
Foundations Studies Course -
University of Western Sydney - College
Bachelor of Arts - Education
University of Western Sydney
First Aid & CPR
Fire Warden & Extinguisher
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