Lara Greening
Hawthorn East
Summary
Currently working as the store manager of Glassons South Wharf managing a team of 13 people, with proven experience in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Also Experienced with evaluating and optimizing social media content to ensure alignment with brand standards and user engagement. Utilizes critical analysis and effective communication to deliver actionable insights. Strong understanding of current social media trends and content strategies, i am a highly motivated Content Creator with experience in developing engaging content. Works well independently as well as collaboratively. Adept at managing multiple projects while producing successful outcomes.
Overview
6
6
years of professional experience
Work History
Store Manager
Glassons
01.2023 - Current
- Responsible for the overall management of the store, working to effectively manage a team and drive them to meet our KPI goals, and provide optimal customer service.
- worked closely along side state manager to measure success and failures to formulate specific action plans to address problems and maximise opportunities and improve customer satisfaction.
- delegating of tasks to all team members based on skill levels.
- Also trained in visual merchandising
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
Social Media Content Creator
Multiple Brands
03.2022 - Current
- I have cultivated my own public social media platforms where i have worked with many brands to enhance their brand awareness by creating engaging and shareable social media content for them and sharing to my own social media platforms to increase reach.
- including, making reels, tiktoks, editing, etc.
Assistant Manager
Soul Sisters Cafe
01.2019 - 01.2023
- Company Overview: Originally Acai Brothers
- Responsibilities include opening and closing the store, end of day till finalisation and locking up, making and serving coffee, preparing food, working as a waitress
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Social Media Contributor
EST Living
10.2021 - 12.2021
- Company Overview: Digital magazine
- Worked alongside a creative team doing the social work for the magazine, creating posts, editing images, and scheduling uploads for all social media platforms.
Education
Year 12 -
CANTERBURY GIRLS SECONDARY COLLEGE
01.2021
Skills
- Customer service
- Social media posting
- Money handling
- Brand awareness
- Time management
- Performance reporting
- Video editing
- Staff training and development
- Multitasking and organization
- Task delegation
- Store operations
- Social media management
- Retail operations management
Timeline
Store Manager
Glassons
01.2023 - Current
Social Media Content Creator
Multiple Brands
03.2022 - Current
Social Media Contributor
EST Living
10.2021 - 12.2021
Assistant Manager
Soul Sisters Cafe
01.2019 - 01.2023
Year 12 -
CANTERBURY GIRLS SECONDARY COLLEGE
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