LARA JOHNSON
Wentworth Point,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Club Coordinator, Personal Trainer, Group Fitness
Fernwood Fitness
06.2022 - 06.2023
- Established relationships with club members and maintained positive club standing with trustworthy actions and professionalism.
- Partnered closely with club officers to develop successful strategies promoting club growth.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored club activities and identified areas for improvement.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Formulated and enforced club rules, regulations and policies.
- Developed and implemented sales strategies to increase profits.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal service.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining the Facility's organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
Subcontractor/ group fitness coordinator - Online Fitness Instructor
FITTEC STUDIOS
03.2019 - 01.2020
- Maintained a high level of customer service
- Implementing an Electric Muscle Stimulation (EMS) suit that allows clients to complete a whole-body workout routine which is 4X more efficient than a traditional workout
- Delivered online fitness programs and workouts
- Worked with a diverse range of clientele.
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with general contractor on completion of punchline tasks.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
Owner, Personal trainer and Coach
Lara Johnson
01.2009 - 10.2015
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, account, and costs.
- Monitored market conditions to set accurate service pricing and take advantage of emerging trends.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Handled bank deposits, business sales, and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Office Manager, Personal Trainer and Group Fitness Instructor
F-Fitness
01.2003 - 01.2006
- In addition, to being a Personal Trainer and Group Fitness I was also the receptionist and office manager
- Prepared contracts for new members, obtained signatures, collected deposits, and issues membership cards to members on contracts
- Completing the weekly gym timetable
- Answering phone calls and greeting customers in a polite and professional manner
- Organising and scheduling meetings
- Handling of any complaints or issues and actioning within a timely manner
- General administration duties including, managing petty cash, filing and photocopying, ordering of stationary, and using diary management systems.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated special projects and managed schedules.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
Education
No Degree - Sports Studies
International Wellness Institute
Hungary03.2007
Skills
- Team to maintain effort, while observing and providing relevant information and goal setting, achieving target KPIs and maximizing sales marginsStrong team player and leader
- Organised and proficient in multitasking
- Strong communication skills, both written and verbal
- Proficiency in Microsoft Office Suite
- Ability to meet strict deadlines and handle responsibilities
- Adhering to strict budget guidelines and managing expenditure
Education And Professional Development
- 01/01/2020, Certificate IV Small Business
- 01/01/2019, 12/31/2020, Certificate IV Business Administration, NEIS
- Diploma in Interior Design
- Certificate, Level 3 in Interior Design
- Diploma in Marketing
- Diploma in Personal Training
Personal Objective
I am seeking a career change in Sales in Furniture Environment as I wish to take my interest in Interior Design to the next level. I get creative around furniture and would love to utilize my previous experience, strength and skills in Sales. I believe this position is perfect for my goals.
I am a self-motivated person who is passionate about helping and serving individuals, offering the most suitable service or program for their needs with extensive knowledge about sport equipment and sports in general. I excel in building relationships and establishing rapport with my customers by delivering a genuine and professional service. I maintain a high level of initiative and have infectious enthusiasm that contributes to creating an enjoyable work environment, positive work culture, whilst maintaining a focus on achieving sales results within tight deadlines.
References
Available upon request.
Certification
- Certificate IV in Small Business
- Certificate IV in Business Administration
- Diploma in Interior Design
- Interior Design Level 3
- Diploma in Marketing
- CPT - Certified Personal Trainer
- CGFI - Certified Group Fitness Instructor
My hobby is self development, sports, interior design, researching ancient history and traveling.
Lara Johnson
Phone; +614 310 396 28
email; movewithlara@gmail.com
Languages
Hungarian
Native or Bilingual
Timeline
Club Coordinator, Personal Trainer, Group Fitness
Fernwood Fitness
06.2022 - 06.2023
Subcontractor/ group fitness coordinator - Online Fitness Instructor
FITTEC STUDIOS
03.2019 - 01.2020
Owner, Personal trainer and Coach
Lara Johnson
01.2009 - 10.2015
Office Manager, Personal Trainer and Group Fitness Instructor
F-Fitness
01.2003 - 01.2006
No Degree - Sports Studies
International Wellness Institute
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