Summary
Overview
Work History
Education
Skills
Timeline
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Lara Kallquist

Burnside,QLD

Summary

Dynamic leader with a proven track record at EastCoast Mining, excelling in strategic planning and team building. Skilled in fostering innovation and enhancing organizational efficiency, evidenced by successful budget management and high team morale. Demonstrates exceptional problem-solving and communication abilities, contributing to significant improvements in customer satisfaction and operational effectiveness.

Overview

20
20
years of professional experience

Work History

Indoor Delivery Officer

Australia Post
12.2023 - Current
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Maintained database systems to track and analyze operational data.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Collected, arranged, and input information into database system.
  • Observed packing operations to verify conformance to specifications.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Director

EastCoast Mining
03.2005 - 12.2018
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Interacted well with customers to build connections and nurture relationships.

Customer Service Officer

Swissport-Tigerair/Virgin/Singapore Airlines
02.2019 - 11.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted call-in customers with questions and orders.
  • Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.

Education

Bachelor Of Business - Business Management

Gold Coast Tafe
Gold Coast, QLD
2018

Year 12 -

Rockhampton Girls Grammar School
Rockhampton, QLD
11.1992

Skills

  • Work coordination
  • Report writing
  • Strategic planning
  • Innovation and creativity
  • Cultural awareness
  • Community relations
  • Emergency response
  • Rule enforcement
  • Crisis intervention
  • Attention to detail
  • Organizational skills
  • Multitasking Abilities
  • Problem-solving
  • Decision-making
  • Excellent communication
  • Team building
  • Active listening
  • Relationship building
  • Conflict resolution

Timeline

Indoor Delivery Officer

Australia Post
12.2023 - Current

Customer Service Officer

Swissport-Tigerair/Virgin/Singapore Airlines
02.2019 - 11.2023

Director

EastCoast Mining
03.2005 - 12.2018

Bachelor Of Business - Business Management

Gold Coast Tafe

Year 12 -

Rockhampton Girls Grammar School

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Lara Kallquist