Lara Kutter
Mandurah,WA
Summary
Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager on Duty
Sharkys Restaurant
03.2024 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Manager on Duty
Penneshaw Hotel
01.2023 - 03.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Prepared alcoholic beverages such as standard cocktails for guests.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Utilized POS system to receive and process food and beverage orders.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Trained employees in essential job functions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Optimized cash flow management, leading to improved liquidity for the organization.
Barista
Seafront Kiosk
01.2023 - 03.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Receptionist
Seafront Hotel
03.2023 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered phone promptly and directed incoming calls to correct offices
Housekeeper
Seafront Hotel
02.2023 - 06.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
Shop Assistant
Kangaroo Island Creative Co
02.2023 - 06.2023
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Built relationships with customers and community to establish long-term business growth.
- Prepared merchandise for sales floor by pricing or tagging.
- Completed daily tasks accurately and on-time to support shop needs
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store
- Greeted customers entering store and offered assistance with requirements
- Checked incoming orders and organized new stock
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction
- Organized shelves to remove slow moving items and add new merchandise
Au Pair
Private
10.2022 - 12.2022
- Assisted with housework such as laundry and cooking.
- Developed bilingual abilities in Language through immersive conversation and activities.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept children's areas neat and clean.
- Taught children to organize toys, wash hands and share by leading by example.
Coffee Barista
Emu Bay Lavender Farm
10.2022 - 12.2022
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Kept product inventory stocked during times of customer congestion and high demand.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Cleaned counters, machines, utensils and seating areas daily.
Health Department Assistant
Health Department Böblingen
11.2019 - 03.2022
- Maintained agile direction of ongoing policy changes during rapidly shifting COVID-19 surges and instances of localized community spread.
- Designed standardized protocols for personnel to maximize PPE and anti-infection measure efficacy.
- Provided health screenings and enforced social distancing, masking and other policies related to COVID-19.
- Assisted employees and customers with safety and health requirements related to COVID-19.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Delivered regular team meetings for aligned work towards common goals.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Medical Assistant, Internal Medicine
Doctors Practice
08.2014 - 10.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
- Came up with treatment plans and communicated with patients about options, medications and self-management.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
Tourguide
Husey Seal Tour
04.2016 - 05.2019
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
- Collected and deposited payments from guests.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Waitress
Restaurant
11.2015 - 08.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Skills
- Preventive Healthcare
- Time Management
- Speaking/Communication
- Load-bearing with hard work
- Equipment Checks and Assessments
- Hospitality and Professionalism
- Food Storage Management
- Credit Card Transaction Processing
- Coordinating Orders
- Customer Retention
- Product Advertising
- Customer Preferences
Certification
- Certified medicine assistant in Hospitals and Doctors Practice
Languages
German
Native or Bilingual
Timeline
Manager on Duty
Sharkys Restaurant
03.2024 - Current
Receptionist
Seafront Hotel
03.2023 - 06.2023
Housekeeper
Seafront Hotel
02.2023 - 06.2023
Shop Assistant
Kangaroo Island Creative Co
02.2023 - 06.2023
Manager on Duty
Penneshaw Hotel
01.2023 - 03.2024
Barista
Seafront Kiosk
01.2023 - 03.2024
Au Pair
Private
10.2022 - 12.2022
Coffee Barista
Emu Bay Lavender Farm
10.2022 - 12.2022
Health Department Assistant
Health Department Böblingen
11.2019 - 03.2022
Tourguide
Husey Seal Tour
04.2016 - 05.2019
Waitress
Restaurant
11.2015 - 08.2017
Medical Assistant, Internal Medicine
Doctors Practice
08.2014 - 10.2019
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