Lara Lawrenson

Cabin Manager

Virgin Australia Airlines

Brisbane, Australia

03.2009 - Current

Responsible for being part of leading a team of 13 cabin crew on long haul international flights, ensuring the highest level of guest service and satisfaction
Lead, develop and motivate team members, creating a highly efficient, motivated and productive working environment
Formed strong relationships with key stakeholders across multiple departments
Provide detailed feedback to various departments within Virgin Australia to enhance product and the guest and crew experience
Provide feedback to team members on performance, creating short to mid term development plans for personal development and future career progression
Built effective relationships with various airport ground staff to ensure the Virgin Australia operation maintained a high On-Time Performance
Mentor crew and future on-board leaders to ensure they are maximising their potential and continuing to develop their skill set
Reported safety and security issues, ensuring compliance and operational excellence
Lead and coordinate cabin crew operations for international flights, implementing safety protocols while mentoring team members to exceed service standards
Drive operational excellence through strategic team leadership, fostering collaborative relationships with ground staff to maintain punctual flight schedules
Analyse service delivery patterns and compile comprehensive reports to enhance guest experience and operational efficiency across departments
Monitor and enforce safety compliance while managing crew dynamics, ensuring seamless service delivery across long-haul international routes
Foster cross-departmental partnerships to resolve complex operational challenges, ensuring seamless coordination between flight deck and ground operations
Streamline cross-departmental operations through data-driven decision making, enhancing flight punctuality and guest satisfaction metrics

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