Lara Mawson
Euroa,VIC
Summary
Proactive and detail-oriented professional with extensive experience as a Receptionist at Maude Street Dental and a Customer Service Cashier at Euroa News and Lotto. Excelled in enhancing customer satisfaction through exceptional organization and time management skills. Achieved significant improvements in client relations and office efficiency, demonstrating a strong ability to manage multiple priorities with a positive and professional demeanor.
Overview
4
4
years of professional experience
Work History
Receptionist
Maude Street Dental
86 Maude Street Shepparton Vic 3666
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Customer Service Cashier
Euroa News and Lotto
61 Binney Street Euroa Vic 3666
03.2021 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Certificate III -
Euroa Community Education Centre
Euroa, VIC09-2013
High School Diploma -
Monbulk Secondary Collage
Monbulk, VIC11-1997
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling appointments
- Customer/Client relations
- Verbal and written communication
- Calendar Management
- Office Management
- Multi-Line Telephone Systems
- Mail distribution
- Supply Management
- Positive and professional
Timeline
Receptionist
Maude Street Dental
08.2023 - Current
Customer Service Cashier
Euroa News and Lotto
03.2021 - 08.2023
Certificate III -
Euroa Community Education Centre
High School Diploma -
Monbulk Secondary Collage