Lara Mawson
Euroa,VIC
Summary
Proactive and detail-oriented professional with extensive experience as a Receptionist at Maude Street Dental and a Customer Service Cashier at Euroa News and Lotto. Excelled in enhancing customer satisfaction through exceptional organization and time management skills. Achieved significant improvements in client relations and office efficiency, demonstrating a strong ability to manage multiple priorities with a positive and professional demeanor.
Overview
4
4
years of professional experience
Work History
Receptionist
Maude Street Dental
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Customer Service Cashier
Euroa News and Lotto
03.2021 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Certificate III -
Euroa Community Education Centre
Euroa, VIC09-2013
High School Diploma -
Monbulk Secondary Collage
Monbulk, VIC11-1997
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling appointments
- Customer/Client relations
- Verbal and written communication
- Calendar Management
- Office Management
- Multi-Line Telephone Systems
- Mail distribution
- Supply Management
- Positive and professional
Timeline
Receptionist
Maude Street Dental
08.2023 - Current
Customer Service Cashier
Euroa News and Lotto
03.2021 - 08.2023
Certificate III -
Euroa Community Education Centre
High School Diploma -
Monbulk Secondary Collage
Similar Profiles
Tiana BlakewayTiana Blakeway
Certified Dental Assistant at Young Street DentalCertified Dental Assistant at Young Street Dental
Kelsey BollarKelsey Bollar
Dental Assistant at 16th Street Dental CareDental Assistant at 16th Street Dental Care
Emily AndradeEmily Andrade
Dental Assistant at Clarke Street Family DentalDental Assistant at Clarke Street Family Dental