Lara McKie
Holt,ACT
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Ochre Medical Centre, Casey
07.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Invoiced patients accurately in line with charging guidelines.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
Cafe Assistant
CISAC Cafe, Belconnen
05.2022 - Current
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Monitored food temperatures to comply with safety regulations.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Oversaw training of more than 5 team members.
Ducklings Early Education
05.2021 - 09.2021
- I worked as extra support at Duckling Early Education
- I helped with cleaning, washing up, laundry etc
- This role taught me to take initiative to get many things done, and what it means to be on my feet for however many hours
- My duties also included filling stock, ensuring that the educators and children had what they needed
- I practiced my social skills, and fostered some strong relationships
- I was always punctual, worked with a sense of urgency, and presented myself well
- I ceased employment due to the coronavirus.
Education
Hawker College
2022
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Belconnen High School
2020
Skills
- Cooperative
- Responsible
- CPR Certified
- Medical Billing and Coding
- Reliable
- Hard-working
- Telephonic Triage
- Front Desk Operations
- First Aid Certified
- Food Safety Management
- Calm and Pleasant Demeanor
- Customer Needs Assessments
- Customer Service
Timeline
Medical Receptionist
Ochre Medical Centre, Casey
07.2023 - Current
Cafe Assistant
CISAC Cafe, Belconnen
05.2022 - Current
Ducklings Early Education
05.2021 - 09.2021
Hawker College
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Belconnen High School
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