Lara Meyer

• Process customer-initiated service requests via Online Banking, including account closures, loan payout letters, and de-registrations. • Handle and distribute confidential documents via Power Apps in line with Westpac's privacy and compliance standards.

• Designed and developed onboarding training materials and PowerPoint presentations for new hires, supporting structured learning and consistent knowledge transfer.

• Collaborate with internal stakeholders to ensure timely resolution of service requests in compliance with SLAs.

• Identify and escalate potential financial, regulatory, or compliance risks.

• Contribute to the review and implementation of Supportpoint Procedures to streamline operations.

• Support continuous improvement initiatives by applying lean and process efficiency practices.

• Maintain high levels of customer satisfaction and internal service delivery through clear communication and professionalism.

• Delivered inbound and outbound customer service, resolving inquiries, complaints, and service requests in a professional manner. • Developed product knowledge to offer tailored financial solutions based on individual customer needs.

• Handled call queues and contributed to customer retention and satisfaction metrics.

• Supported internal teams by escalating complex issues and ensuring follow-through.

• Applied risk awareness and compliance procedures across all interactions.

• Collected blood samples using venipuncture and capillary methods, ensuring patient comfort and safety.
• Maintained accurate records of patient information and sample collection procedures for compliance with regulations.
• Processed laboratory specimens efficiently, adhering to strict protocols to ensure quality control standards.
• Collaborated with healthcare teams to coordinate patient care and streamline phlebotomy workflows.
• Trained new staff on phlebotomy techniques and safety procedures, enhancing team performance and skill levels.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios. (Covid)