Lara Morana-Friesser

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Attended meetings, took notes and tracked action items.
• Served as first point of contact for incoming visitors or phone calls, emails, ensuring prompt responses or directing inquiries appropriately.
• Be ready to tackle diverse tasks and challenges effectively.
• Improved time management of the executive through effective prioritization and organization of tasks.
• Served as point of contact among drivers, employees, clients and managerial staff.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.

• Assisted new employees with training, sharing best practices for handling difficult situations.
• Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
• Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
• Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
• Answered constant flow of customer calls with minimal wait times.
• Created and maintained detailed database to develop promotional sales.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Gathering, researching, and reporting news stories for radio audiences.
• Delivering accurate and timely news updates & weather forecast under tight deadlines.
• Developing a unique style to connect with listeners and maintain their interest.
• Creating and delivering content, including music, talk shows, interviews, and segments.
• Analysing market trends, identifying consumer preferences, and implementing targeted promotional campaigns.
• Achievement: Securing exclusive interview with famous singers/celebrities, demonstrating ability to cultivate valuable connections/Winning market strategies with 30% increase in supermarket sales within a six-month period.

• Supported clients'' needs by providing timely responses to inquiries regarding account status or transactions processed.
• Managed accounts payable processes, ensuring prompt payment of invoices while avoiding duplicate payments or late fees.
• Facilitated the development of strong vendor relationships through consistent communication on payment schedules.
• Working closely with the fair's organizing team, vendors, and other staff members to ensure effective communication, coordination, and resolution of any financial-related issues.
• Supported executives by conducting research, reporting and documentation.
• Increased financial accuracy by diligently maintaining and updating financial records.
• Improved cash flow management by regularly tracking receivables and payables.