Lara Norling
Wakerley
Summary
I'm a dedicated and driven leader with strong interpersonal skills and a passion for developing others. Since joining McDonald’s in 2022, I’ve progressed through several roles and now act as the Assistant Restaurant Manager. I pride myself on setting high standards, supporting my team, and thriving under pressure. I’ve also had the opportunity to be moved between stores in our patch, which helped me grow professionally and adapt to new teams and environments quickly. I’m highly organised, resilient, and always eager to take on new challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Acting Assistant Restaurant Manager
McDonald’s
01.2025 - Current
- Support the Restaurant Manager with day-to-day operations and strategic tasks
- Lead and mentor shift managers to uphold high operational and team standards
- Set departmental goals and follow up on progress with team leaders
- Handle escalated customer complaints with professionalism and problem-solving
- Continued to adapt while being temporarily moved between stores in the patch to support operations and lead new teams
Department Manager – Quality & Hiring
McDonald’s
03.2024 - Current
- Currently oversee two key departments: Product & Quality, and Hiring
- Lead recruitment, onboarding, and development of new team members
- Maintain compliance with food safety, cleanliness, and product standards
- Determined to improve overall store culture by encouraging teamwork, consistency, and accountability
- Balance department responsibilities while also acting as Assistant Restaurant Manager
- Successfully adapted to new teams and challenges when supporting other stores within the patch
Shift Manager
McDonald’s
06.2023 - 03.2024
- Led shifts, ensuring crew performance and customer satisfaction
- Managed stock levels, crew placement, and shift organisation
- Provided support, coaching, and real-time feedback to team members
Crew Member
McDonald’s
05.2022 - 06.2023
- Took customer orders at counter and drive-thru
- Delivered high standards of service, speed, and presentation
Counter Assistant
B.F.A.Y Gumdale
07.2021 - 06.2023
- Customer service and order handling (in person and phone)
- Food handling, storage, and rotation
- Cash register and EFTPOS operation
Bakery Shop Assistant
Gumdale Bakery
06.2021 - 01.2022
- Packaged baked goods and maintained stock rotation
- Assisted with customer service and cash handling
Assistant
Boutique Hair By Emma
01.2019 - 07.2021
- Supported the senior hairdresser with client care and general tasks
Education
San Sisto College
01.2023
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Indooroopilly State High School
07.2020
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Gumdale State School
12.2016
Skills
- Effective communicator and confident leader
- Fast learner who adapts quickly to new challenges
- Strong attention to detail and personal presentation
- Reliable, enthusiastic, and team-oriented
- Calm and level-headed under pressure
- Staff training and development
- Food safety compliance
Certification
- First Aid Certification
- Fire Safety Training
- Leadership Training
- Advancing Your Leadership
- Developing the Leader in Me (DLM)
- People Performance (PP) – Hiring
- Product & Quality (PQ)
Timeline
Acting Assistant Restaurant Manager
McDonald’s
01.2025 - Current
Department Manager – Quality & Hiring
McDonald’s
03.2024 - Current
Shift Manager
McDonald’s
06.2023 - 03.2024
Crew Member
McDonald’s
05.2022 - 06.2023
Counter Assistant
B.F.A.Y Gumdale
07.2021 - 06.2023
Bakery Shop Assistant
Gumdale Bakery
06.2021 - 01.2022
Assistant
Boutique Hair By Emma
01.2019 - 07.2021
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Indooroopilly State High School
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Gumdale State School
San Sisto College
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