Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Lara Papuckoski

GREGORY HILLS,NSW

Summary

Dynamic sales professional specializing in retail and event management, refined at Michael Hill Jeweler. Demonstrated success in elevating customer satisfaction and boosting sales through impactful communication and strategic relationship cultivation. Proficient in point of sale transactions and conflict resolution, ensuring smooth operations and unforgettable customer experiences.

Overview

18
18
years of professional experience

Work History

Sales Assistant

Michael Hill Jeweler
Campbelltown , NSW
03.2025 - Current
  • Informed customers about current promotions and discounts to enhance sales opportunities.
  • Greeted customers, providing assistance with product selection and inquiries.
  • Processed transactions using POS system, ensuring accuracy and efficiency.
  • Resolved customer complaints promptly to maintain positive relationships.
  • Maintained compliance with company policies regarding safety and security measures.
  • Managed daily sales floor operations, optimizing customer service and satisfaction.
  • Restocked merchandise and organized displays to promote sales effectively.
  • Utilized CRM systems to track customer interactions and identify sales opportunities.

Special Events Assistant

Mess It Up
Currans Hill , NSW
02.2023 - 06.2025
  • Organized event facilities and curated food and beverage selections for various occasions.
  • Planned and executed birthday parties and special events with meticulous attention to detail.
  • Maintained proactive communication with clients to resolve service-related issues promptly.
  • Coordinated vendors, timelines, and budgets to ensure seamless event execution.
  • Managed retail store operations independently while consistently achieving sales targets.

Brand Ambassador

PVH brands Australia
Campbelltown , NSW
06.2023 - 03.2025
  • Provided detailed reports on promotional activities and sales results.
  • Developed and executed brand awareness campaigns to enhance customer engagement.
  • Coordinated with internal teams to ensure accurate completion of brand ambassador tasks.
  • Distributed promotional materials at events to maximize reach and visibility.
  • Managed relationships with vendors involved in promotional activities.
  • Gathered customer feedback to inform product development and marketing strategies.
  • Maintained an up-to-date knowledge base on current industry developments.
  • Promoted positive company image through exceptional customer service experiences.

Sales Assistant

Plush
Casula , NSW
10.2007 - 06.2022
  • Processed cash, check, and credit card payments accurately and efficiently.
  • Maintained strong relationships with peers and upper management to foster team success.
  • Answered incoming calls to provide information on store offerings and services.
  • Assisted customers in selecting merchandise, finding accessories, and completing purchases.
  • Expanded customer base through relationship-building initiatives and retention strategies.
  • Coordinated processing of product returns and disposal of defective items.
  • Tracked industry trends and engaged in professional development to enhance service knowledge.
  • Supported sales personnel by offering technical solutions and preparing client presentations.

Education

High School Diploma -

Broughton Anglican School
Campbelltown, NSW
12.2003

Some College (No Degree) - Teachers Assistant

My Campus
Online

Skills

  • Food service and retail expertise
  • Business development and sales strategy
  • Event planning and management
  • Calendar coordination
  • Customer service and satisfaction
  • Point of sale transactions
  • Sales floor management
  • Product merchandising and promotion
  • Customer relationship management
  • Sales reporting and records management
  • Inventory management and stocking
  • Complaint and conflict resolution
  • Effective communication skills
  • Time management and prioritization
  • Team collaboration and support
  • Brand representation and awareness
  • Inside and outside sales strategies
  • Attention to detail in operations
  • Cross-selling techniques
  • Active listening skills in customer interactions
  • E-commerce knowledge and practices
  • Security practices in retail environments

Education and Training

true,other,other

Timeline

Sales Assistant

Michael Hill Jeweler
03.2025 - Current

Brand Ambassador

PVH brands Australia
06.2023 - 03.2025

Special Events Assistant

Mess It Up
02.2023 - 06.2025

Sales Assistant

Plush
10.2007 - 06.2022

High School Diploma -

Broughton Anglican School

Some College (No Degree) - Teachers Assistant

My Campus

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Lara Papuckoski