Lara Puglisi

Senior Lending Associate

• Managed new deals from application to settlement, overseeing workflow, credit approvals, documentation, and settlements.

• Assessed client income, determined loan serviceability, prepared credit submissions, and ensured compliance with policy requirements.

• Liaised with internal teams (Credit, Operations, Client Partner Services) and external stakeholders (clients, accountants, solicitors) to facilitate smooth settlements.

• Handled inbound inquiries, provided exceptional customer service, and kept clients updated on file progress.

• Monitored existing client accounts, reviewed banking solutions, and managed loan variations (e.g., fixed rate expiries, interest-only maturities).

• Ensured compliance with internal processes, conducted risk assessments, and adhered to industry regulations.

Key Administrative Tasks:

• Collected outstanding documents and conducted client checks (Equifax, AML).

• Loaded applications accurately into Finesse and set up appropriate accounts.

• Prepared and verified loan contracts for signing and submission.

• Managed post-settlement account inquiries and maintained client records.

• • I analyzed credit applications and financial documents to assess risk and determine borrowers’ creditworthiness.• I prepared detailed credit analysis reports and recommendations to support loan decisions.• I collaborated with loan officers, underwriters, and relationship managers to ensure timely and accurate processing of loan applications.• I monitored credit portfolios to maintain compliance with risk policies and regulatory guidelines.• I provided insights on market trends and regulatory changes to improve risk assessment and loan structuring.

• I supported the Relationship Executive by preparing both simple and complex lending submissions (< $10m) and conducting periodic credit reviews for new and existing customers.

• I liaised with Loan Centre/HP staff and external professional service providers to ensure accurate documentation and prompt settlements.

• I delivered high-standard customer service to generate new business, build strong customer relationships, and drive retention.

• I actively identified, progressed, and executed new opportunities for the Bank.

• I ensured strict adherence to BOQ’s credit policies, procedures, and audit requirements.

• I efficiently completed administrative, reporting, and regulatory tasks as directed by the Relationship Executive.

• I conducted thorough credit analysis for residential home loans, assessing applicants’ creditworthiness and serviceability.

• I prepared and documented loan contracts, ensuring accuracy and adherence to regulatory and company standards.

• I collaborated with internal teams to streamline loan processing and maintain compliance.

• I provided clear guidance to clients throughout the application process, enhancing their overall experience.

Assisted customers with loan applications, providing guidance on lending products such as personal loans, home loans, and credit lines.

Assessed customer financial profiles to determine loan eligibility and recommended suitable lending solutions.

Processed loan applications, verified documentation, and ensured compliance with lending policies and regulatory requirements.

Conducted credit assessments and liaised with credit analysts to facilitate loan approvals.

Maintained strong customer relationships by delivering exceptional service

Collaborated with internal teams, including credit, underwriting, and settlement departments, to ensure seamless loan processing.

Identified cross-selling opportunities for additional banking products and services.

Consistently met or exceeded lending targets and customer satisfaction goals.

Would you like me to highlight any specific achievements or skills based on your experience?

Provided high-quality customer service by handling inbound & outbound calls related to banking inquiries, transactions, and account management.

Assisted customers with account inquiries, balance checks, fund transfers, and payment processing.

Resolved customer complaints efficiently and escalated complex issues to the appropriate department.

Advised customers on banking products and services, identifying opportunities for cross-selling.

Ensured compliance with banking regulations, security protocols, and data protection policies.

Consistently met performance targets, including call handling time, customer satisfaction, and quality assurance metrics.