Lara Sanossian

PURCHASE ORDER MANAGEMENT

• Raise and process all purchase orders in line with planned in store dates and promotional events.
• Mange all item details on Futura. Mange and own the accuracy of all purchase orders. Eg. Ensuring Units, price, pack size, supplier, payment terms, RRP, etc. are correct.
• Maintain purchase orders and ensure Planning has signed off prior to order placement with supplier.
• Ensure all sales confirmations are returned and signed from suppliers within a timely manner.
• Communicate all barcode information to suppliers and approved before mass production.

PRODUCT MANAGEMENT

• Work with the Product Team to ensure all samples are requested, approved, and maintained in the appropriate sample room location.
• Ensure all product fits in packaging with the correct description and barcode information.
• Ensure the assortment plan is kept up to date at all times – Price, pack size, FOB, supplier, description, etc. changes.
• Work with other members of the Product Team to ensure all product libraries and Visual Range Plans are kept up to date.
• Ensure the Service Desk is answered within 2 days and with a professional manner.
• Work with the other members of the Product Team to ensure all products are tested within company guidelines.

PRODUCT EXECUTION

• Manage the WNIS process and online descriptions, ensuring all are complete before the launch new or updated product.
• Manage the photography of all new and updated product, ensuring that every item is photographed, filed and resized.
• Ensure each product is live and accurate on website in line with in-store launch.
• Manage and pack samples for seasonal photoshoots and marketing campaigns.
• Assist Snr Product Developer in the end-to-end process of delivering product to stores – sampling, testing, packaging, educating team members, planning, marketing and VM co-ordination.
• Manage sample delivery timelines and ensure sample tracking document is up to date at all times.
• In collaboration with Snr Product Developer, work with Graphics Team in the development of artworks for product, packaging and manuals to meet deadlines. Manage internal sign-off process before sending print-ready files to supplier.

SUPPLIER RELATIONSHIPS

• Maintain and build mutually successful relationships with all internal and external suppliers.
• Ensure all orders and updates are communicated to suppliers in a realistic time frame.
• Respond to all supplier queries directed to you.
• Ensure that all information required for key departments are provided in time for internal and external deadlines to be met; This includes, but is not limited to, packaging development, product testing, photography, marketing, online and catalogues.

GENERAL

• Perform ad hoc duties as required.
• Policies and Procedures – Adhere, actively support and drive compliance of all dusk policy and procedure manuals held online in the Den.

Orders

• The daily processing of customer orders for Conair Australia including key customers:

Harvey Norman / Domayne / Joyce Mayne

Shaver Shop

Costco

Dick Smith

BSR

The Good Guys

Bing Lee

Trade Secret

Retravision

Staff orders & Spare parts

2nds World

+ all other independent stores

• Sending all orders through SAP to PKMS accordingly.
• Liaising with the relevant parties for stock deliveries.
• Monitoring stock availability for upcoming customer orders.
• Provide support for Conair New Zealand EDI & manual orders and when required.

Customer Support

• Liaise with customers and assist with queries re: stock levels, monitoring delivery of orders, transmission of ASN’s & re-printing of invoices in SAP.
• Organising customer returns
• Assist the 3PL warehouse’s in Sydney, Melbourne and Perth with any queries
• Investigating stock, delivery and Lost in Transit issues for both customers & the sales team.
• Assisting the Australian Sales team with any queries on their customer orders etc.
• Providing support for New Zealand customers and New Zealand Sales team when required.
• Ensure all orders reach MOR and if not, request customer to increase value or agree to freight charges.

Administration

• Set up and maintenance of customer data in SAP (Material Master) for Australia and New Zealand when needed.
• Complete weekly outstanding order reports required by certain customers
• Assist with the on-going maintenance of all work instructions related to Sales order entry tasks.
• Performing other Supply Chain related tasks as required.
• Assist with other divisions within Conair Aust. when needed.
• Wide knowledge and use of Microsoft Excel and Microsoft Office

References:

Kathryn Parkes (Financial Controller)

kathryn_parkers@conair.com

0405 280 587

Stuart Blundell (Master Data and Logistics Coordinator)

stuart.blundell@outlook.com

0425 271 273

• Styling: Giving customers guidance on how to style items, suggesting products they should try on and buy and providing tips on formal and casual looks.
• Textile and product knowledge: Demonstrating a high level and understanding for textiles, fabrics, the range of menswear products that the store consists of and how to sell to customers through knowing the benefits of these products.
• Opening store: Making sure all products/garments are presentable, cash counting on the till, collecting dust, vacuuming the store and sanitizing surfaces/windows/mirrors.
• Carrying out tasks such as customer service on registers, store and phone assistance, transferring products out of store to other stores.
• Stock Management: Ticking off all stock that has arrived, making sure nothing is missing, placing new stock in designated areas of the store.
• Managing store: As the store is on the smaller side, I had the responsibility of running the store alone. Therefore a lot of multitasking is involved as I assisted any customers that came in, while taking phone calls, neatening up the store and answering emails or completing banking.
• Closing Store: Assuring all products are put back in place and presentable for next opening day. Shirts are sleeved, surfaces are cleaned and sanitized and floor is vacuumed. Kpi’s and budget is noted and sent to the area manager, and cash counting/ eftpos settlement is completed.
• Reaching KPi’s and Budgets: Making sure I demonstrated excellent customer service and satisfaction through a positive mindset, pushing promotions and offering quality styling advice for customers, to meet the store budget.
• Tailoring: Tailoring garments that customers need at cuffs and hems.

Reference:

Courtney Linde (Store Manager)

courtneylinde_7@hotmail.com

0422 854 885

• Visual Merchandising: Presenting fashion label samples in an aesthetic display that attracts clients. As well as tagging and pricing samples to correct wholesale prices.
• General Admin: Answering calls, emails, welcoming/directing visitors, creating/updating documents.
• Answering phone calls: Answering and assisting client enquiries on orders, new products and collections, general enquiries.
• Sales: Calling/emailing clients about current/new products and collections.
• Shopify: Uploading/updating products on shopify website. Adding collections. Updating client shopify accounts. Putting in client orders.
• Excel: Working with excel spreadsheets to completing stock on hand reports, updating the agency diary, running sheets and client databases.
• Social Media: Updating and posting to company instagram, making sure the account is aesthetically pleasing and engages well with consumers.

Reference:

Kim Van Weelde (CEO)

kim@vwfashion.com.au

0413 481 016

Terri Tran (Junior Office Assistant)

territran@outlook.com

0432 882 850

• Visual Merchandising: Presenting fashion label samples in an aesthetic display that attracts clients. As well as tagging and pricing samples to correct wholesale prices.
• In house duties: Vacuuming the showroom, wiping down windows, mirrors and surfaces, steaming garment samples.
• Answering phone calls: Answering and assisting client enquiries
• Shopify: Uploading/updating products on shopify website. Updating client shopify accounts.
• Excel: Working with excel spreadsheets to complete stock on hand reports, updating the agency diary, running sheets and client databases.
• Updating and posting to company instagram, making sure the account is aesthetically pleasing and engages well with consumers.

• Customer service at the register, taking orders and serving customers their food/drinks.
• Providing guidance and training new team members in a waitress/waiter role.
• Opening the Store: Setting up the cafe, bringing food from storage, prepping food items for the day, cleaning dishes, cleaning seating and tables, sanitizing the cafe.
• Ensuring a safe and healthy workplace through practices such checking using by dates on produce, temperature checks on refrigerators as well as executing hygiene practices and ensuring cleanliness on hospitality equipment/surfaces.
• During operating hours: Supervising other waiters/waitresses, ensuring hygienic practices (washing hands, changing gloves, clean surfaces) are present at all times during service.
• Closing the store: Cleaning up hospitality equipment and surfaces, refrigerating produce, draining the dishwasher, doing the end of day bin run.
• Demonstrated a high level of customer service by delivering an outstanding experience.

- Understanding different areas of the magazine

- Opportunity to write articles using office computers

- Going on excursions to purchase products to create shoots for the magazine