Lara Silva
Qld
Summary
Dedicated student pursuing a Hotel and Tourism Management degree with a concentration in Hospitality and Event Management. Seeking practical experience in hotel and event services to apply academic knowledge. Aspiring to become a Conference and Event Operations Manager in the hospitality industry, leveraging strong organizational skills and passion for event coordination.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Discovery parks
Jindabyne , NSW
05.2024 - Current
- Created and implemented daily cleaning schedules for staff members.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
Fruit and Veg Assistant Manager
WOOLWORTHS
05.2022 - Current
- Created monthly reports for senior management summarizing operational performance metrics.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Team Leader
Grill’d Robina
01.2020 - 05.2022
- Assisted wait staff with taking orders from customers when needed during peak periods of business activity.
- Worked with management to coordinate special functions and events.
- Ensured that dining areas were properly set up prior to opening each day according to established guidelines.
- Resolved customer complaints in a professional manner while maintaining company standards of quality service.
- Supervised cash handling procedures including counting drawers at beginning and end of shifts.
Team Member
Taco bell Southport
08.2019 - 11.2019
- Provided customer service support to ensure satisfaction.
- Assisted customers with product selection and ordering process.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Greeted customers upon entering the store with friendly demeanor.
- Answered phone calls regarding inquiries about products or services.
- Operated cash registers to process payments from customers.
Team LEADER
Wendy’s milky bar
01.2017 - 01.2019
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Managed cash register operations accurately during peak hours of operation.
- Inspected food preparation areas regularly for cleanliness and conformance with safety standards.
- Supervised daily operations, including ordering supplies and managing staff schedules.
Education
Year 12 -
Merrimac state high school
Bachelor of international Tourism and Hotel management / Bachelor of business -
Griffith university
Skills
- Leadership/management - Effective leadership and management are vital for driving success, optimizing resources, and fostering a productive work environment
- Communication skills- Strong communication skills are essential for building relationships, facilitating collaboration, and ensuring clear and effective exchanges of information
- Time management- Effective time management is crucial for maximizing productivity, meeting deadlines, and balancing multiple responsibilities efficiently
- Staff Scheduling- essential for maintaining operational efficiency, ensuring adequate coverage, and optimizing employee productivity while balancing workloads Cost estimating
- Social Media Promotion- boosts brand visibility and engagement through targeted content and ads
- Food service knowledge
- Guest experiences
Certification
Certificate 3 in Hospitality, school traineeship, 2018
Languages
- English
- Portuguese
References
- Jimmy Cross- restaurant manager for Grill’d- 0421402227
- Andrew Whatman - Department manager for Woolworths - 0405405526
- Gerry Kerr- Discovery parks - 0402589117
Languages
Portuguese
Professional
Timeline
Housekeeping Supervisor
Discovery parks
05.2024 - Current
Fruit and Veg Assistant Manager
WOOLWORTHS
05.2022 - Current
Team Leader
Grill’d Robina
01.2020 - 05.2022
Team Member
Taco bell Southport
08.2019 - 11.2019
Team LEADER
Wendy’s milky bar
01.2017 - 01.2019
Year 12 -
Merrimac state high school
Bachelor of international Tourism and Hotel management / Bachelor of business -
Griffith university
Certificate 3 in Hospitality, school traineeship, 2018
Similar Profiles
Terry MuirTerry Muir
Housekeeping Attendant at Discovery ParksHousekeeping Attendant at Discovery Parks
Sarah Maree BodycottSarah Maree Bodycott
Front Desk Receptionist at Discovery ParksFront Desk Receptionist at Discovery Parks
Kylie AustinKylie Austin
Housekeeper at Discovery ParksHousekeeper at Discovery Parks