Lara Simons

As a Health Care Customer Service Representative, I handle incoming calls to the hospital, both from external sources and within the hospital itself. My responsibilities include transferring calls to the appropriate departments, as well as logging important tasks for all staff members. For instance, we meticulously log jobs for life-threatening blood transports and tasks related to surgical procedures. In addition, I document requests to move patients from one location to another, log jobs for patient rooms to be cleaned, meals to be ordered and more. Equipped with emergency response training, I adeptly manage high-stress situations when fielding urgent calls from within the hospital, understanding the critical importance of these responsibilities.

Additionally, I maintain patient confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) guidelines and accurately record patient interactions in our customer relationship management (CRM) systems.

Responsibilities:

• Computer Work: Perform tasks on a computer, such as data entry and documentation.
• Independent Work with Initiative: Work autonomously, taking initiative to address tasks efficiently.
• KPI Compliance: Meet Key Performance Indicators (KPIs) by working efficiently and effectively.
• Job Logging: Log various tasks, including room cleaning, food orders, maintenance, security, and patient transfers.
• Doctor Communication: Engage in communication with doctors from within the hospital, other hospitals, and GP practices.
• Life threatening Blood Runs: I will log jobs for life threatening blood runs for various locations around the hospital including for the theatre department!
• Emergency response calls: With many emergencies happening around the hospital, we are the first point of contact. Emergency calls come through and we send these out to the appropriate response team rapidly with complete accuracy.

In my previous role, I worked as a barrister in a very high demand hospital cafe, here we served food and beverages to customers and staff members. Some days, I was responsible for opening and closing the cafe independently, this took confidence and great organisation skills.

This position demanded reliability, the ability to work under pressure, and strict adherence to time management. I enjoyed this job as I thrive in a busy environment.

Responsibilities:

• Customer Service skills - I greeted customers with kindness.
• Coffee making skills - I was extremely fast at making exceptional coffee.
• Calculating the money at the end of the day - This had to be extremely accurate.
• Opening and closing the store - This was making sure everything was up to standard before customers enter the store.
• Food handling - I demonstrated great hygiene while dealing with food.
• Working at an extremely fast and high demand pace - As the sole food provider within the hospital, operating under high demand and time constraints was essential.

In this role, I primarily handled order-taking both at the front counter and in the drive-thru. Furthermore, I undertook responsibilities such as food preparation, maintaining cleanliness and hygiene standards, restocking supplies, and other associated tasks.

Prioritizing health and hygiene in food handling, our team excelled in adhering to precise cleanliness and hygiene protocols. I found immense satisfaction in this role, collaborating effectively with a cohesive team to thrive in a dynamic, fast-paced environment.

Responsibilities:

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment, and utensils clean and sanitary.

This initial role marked my first employment experience during school years. Balancing part-time hours after school with additional weekend shifts, I learned skills in customer communication, adhering to managerial directives, handle cash and stack shelves.

Responsibilities:

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Greeted customers with an excellent customer service attitude and made conversation.
• Made sure my workspace was always clean and tidy.
• Worked efficiently.
• Exceptional maths skills to count cash.