Lara Stefani
Ashwood,VIC
Summary
I am a vibrant, happy, hardworking, honest employee who strives to provide exceptional customer service and is Edgar to work. I work well with my work colleagues and always ensure a pleasant experience for customers. I am punctual and energetic and try my best to be the best version of myself, especially in my work environment. I offer effective communication and well-developed skills honed across a 5 year career history. I manage difficult situations with precision and poise and defuses high-pressure situations with grace and diplomacy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service
IGA TARWIN
06.2022 - Current
- Processed payments
- Serving customers
- Register work
- Help customers with complaints and enquires
- Refilling Stock
- Checked guests' identification before selling alcoholic beverages.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Service - Waitress - Café
LONG JOHN PICKLES
12.2020 - Current
- Serve meals
- Had experience in Making Coffees
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Trained new staff members
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Immediately brought critical issues to customer service manager for resolution.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used cash registers and credit card machines to cash out customers.
Customer Service - Waitress
SANDY TOES AND SALTY KISSES
10.2020 - 12.2020
- Cafe
- Responsibilities
- Food Preparation
- Serve meals
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Used cash registers and credit card machines to cash out customers.
Waitress - Café
THE PADDOCK
01.2019 - 03.2020
- Food preparation
- Served meals
- Trained new staff members.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Used cash registers and credit card machines to cash out customers.
Education
Health
RMIT University
Melbourne, VICVCE
Mary Mackillop College
Leongatha, VIC11.2022
Skills
- Point of sale (POS) system operations
- Food Preparation and Safety
- Table Setting Arrangements
- Table Bussing
- Accurate Money Handling
- Beverage Preparation
- Dining Customer Service
- To-Go Order Preparation
- Stocking and Replenishing
- Seating Assignment Preparation
- Food Spoilage Prevention
- Cash Handling
- Food Running
- Age Verification
- Front of House Display Creation
- Tableside Service
- Sales Techniques
- Team Collaboration
- Safety and Sanitation
- Workflow Coordination
- Taking Reservations
- Phone Inquiries
- Waiting Tables
- Upselling
Certification
First Aid
Working with children's check
RSA Certificate
References
The Paddock
- Alex Wilson (0497622495)
Long John Pickles
- Trever Baker (0437377113)
IGA Tarwin Lower
- Emily Chadwick (0403586650)
Victorian Netball League
I love playing netball and the last few years I have been lucky enough to play in the VNL competition for Boroondara Express. I train 2 days a week (Monday and Wednesday) and play on a Tuesday. The season generally runs from March to August. I have been a captain for the under 19s squad and took the opportunity to share my passion, strengthens and best teamwork methods to better the team and players within it.
Timeline
Customer Service
IGA TARWIN
06.2022 - Current
Customer Service - Waitress - Café
LONG JOHN PICKLES
12.2020 - Current
Customer Service - Waitress
SANDY TOES AND SALTY KISSES
10.2020 - 12.2020
Waitress - Café
THE PADDOCK
01.2019 - 03.2020
Health
RMIT University
VCE
Mary Mackillop College
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