LARA STEVENSON
Eltham North
Summary
I am a hardworking and passionate individual with strong organisational skills. I am reliable, hard-working, offer excellent communication skills and good judgement. I work well in a team and also work independently as the need arises. I enjoy interacting with customers, ensuring they receive a positive experience and efficient service.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Cotton On
Milk Park
11.2024 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Gained excellent POS skills
- Strong organisation when selling clothes and accessories
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
Waitress
Pancake Parlour
Preston 3072
06.2024 - 12.2024
- Greeted customers and provided menus.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted in seating guests at tables or booths.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Answered questions about menu items, ingredients, and pricing.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Checked back with customers throughout meal service to ensure satisfaction.
- Took orders for food and drinks and delivered them to guests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
Duty Manager
San Churro
Greensborough
12.2023 - 06.2024
- Responsible for completing opening and closing tasks of the store, involving counting money, operating the register, food preparation, food safety checks and ensuring cleanliness of close tasks.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Demonstrated strong leadership abilities while managing daily operations of the business and assigning duties to coworkers.
- Provided guidance and mentorship for junior staff members as needed.
Crew Trainer
McDonalds Australia
Diamond Creek
07.2020 - 09.2024
- Training new staff in all aspects of food preparation, drive thru, front counter services and cafe duties
- Experience in working with KPI's in relation to drive thru and front counter service, upselling and promoting offers and deals.
Barista/Crew Member
McDonalds Australia
Diamond Creek
06.2019 - 09.2024
- Fully trained and highly experienced crew member, working in the drive thru (opening and closing), completing customer orders, receiving payments, food preparation, front counter customer service, safely using cleaning chemicals and following correct workplace procedures.
- Fully trained and highly experienced crew member, working in the café as a barista, preparing food, serving customers and ensuring correct opening and closing of the café, including coffee machine cleaning and maintenance.
Education
Bachelor of Health Sciences - Allied Health
Latrobe University
Bundoora12-2024
VCE Completion -
Loyola College
12.2022
Skills
- Operational Efficiency
- Opening and closing duties
- Making coffees, food and beverages
- POS Systems
- Exceptional customer service
- Positive and professional
- Friendly and outgoing
Qualifications
- RSA certificate
- 4+ years as a Crew Trainer
References
Available on request
Timeline
Customer Service Representative
Cotton On
11.2024 - Current
Waitress
Pancake Parlour
06.2024 - 12.2024
Duty Manager
San Churro
12.2023 - 06.2024
Crew Trainer
McDonalds Australia
07.2020 - 09.2024
Barista/Crew Member
McDonalds Australia
06.2019 - 09.2024
Bachelor of Health Sciences - Allied Health
Latrobe University
VCE Completion -
Loyola College