Lara Vinke
Summary
Recent school-leaver on Overseas Experience looking for a position. Due to growing up in New Zealand and Germany very mature,
combining the best of both traits: New Zealand friendliness,
open-mindedness and resourcefulness with German reliability, punctuality
and attention to detail, if required perfectionism.
Overview
5
5
years of professional experience
Work History
Customer Service Representative - Part Time
Jacques Wein Depot (Wine Shop)
04.2022 - 12.2024
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Processed orders, returns, and exchanges in an accurate and efficient manner
Volunteer - Part Time
Evangelisches Altersheim (Retirement Centner)
01.2024 - 02.2024
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Focused on learning new skills and staying updated with industry changes
- Performed general maintenance and repair
- Responded quickly to meet customer needs and resolve problems
Waitress - Part Time
Kompass bakery café
05.2020 - 12.2021
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Replenishing drinks and catering to additional requests
- Resolved customer complaints and inquiries in a timely manner
- Delivered customer checks and securely processed credit card or cash payments
Education
August 2022
Hans-Ehrenberg-Schule
Germany11.2024
FORQ ( Equivalent To High School Diploma)
Heinz-Sielemann-Schule
Germany05.2022
January 2011
Liethfield School
New Zealand01.2017
Skills
- Responsible
- Reliable
- Hardworking
- Trustworthy
- Mature
- Fast learning
- Adaptable and responsive
- Good communication skills
- Conflict solving skills
- Customer orientation (or Service orientation)
Languages
German
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Volunteer - Part Time
Evangelisches Altersheim (Retirement Centner)
01.2024 - 02.2024
Customer Service Representative - Part Time
Jacques Wein Depot (Wine Shop)
04.2022 - 12.2024
Waitress - Part Time
Kompass bakery café
05.2020 - 12.2021
August 2022
Hans-Ehrenberg-Schule
FORQ ( Equivalent To High School Diploma)
Heinz-Sielemann-Schule
January 2011
Liethfield School
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