Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lara Wiles

MURRUMBA DOWNS,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable Shift runner in fast food industry to which I worked my way up for the position in the 2 years I have worked at dominos. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

2
2
years of professional experience

Work History

Shift Runner

Domino's Pizza
10.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Analyzed sales figures and identified areas for improvement.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed and implemented new processes and procedures to streamline operations.
  • Managed inventory to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Accurately operated cash register to process customer payments.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Completed milkshakes and ice cream desserts for customers.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Customer Service Representative

Dominos's Pizza
10.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Seafood Clerk

Aussie Seafood House
12.2021 - 01.2022
  • Cleaned and sanitized seafood area to preserve products and protect safety of guests.
  • Washed floors, walls, coolers and storage shelves.
  • Checked quality of products and removed expired items.
  • Handled specialty seafood items for packaging and display.
  • Cleaned and sanitized equipment, tools and work surfaces.
  • Assisted customers with product selection by making recommendations and suggestions based on customer needs.
  • Interacted with customers to foster loyalty and satisfaction.
  • Followed written recipes to prepare prepackaged seafood meals.
  • Created hospitable shopping experience by merchandising and stocking products and specialty items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed efficient cash register operations.
  • Wrapped, boxed and weighed bakery department products.

Education

High School Diploma -

Murrumba State Secondary College
Brisbane, QLD
11.2025

Skills

  • Flexible Schedule
  • Professional Appearance
  • Shift Paperwork Completion
  • Shift Scheduling
  • Team Supervision
  • Cash Handling
  • Sales Reporting
  • Conflict Resolution
  • Role Modeling
  • Customer Service Management
  • Employee Attendance Monitoring

Timeline

Seafood Clerk

Aussie Seafood House
12.2021 - 01.2022

Shift Runner

Domino's Pizza
10.2021 - Current

Customer Service Representative

Dominos's Pizza
10.2021 - Current

High School Diploma -

Murrumba State Secondary College

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Lara Wiles