Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lara Yalcinkaya

Auburn

Summary

My name is Lara Yalcinkaya. I have extensive experience at many retail stores Footlocker, Modsquad and esnc perfumery excelling in customer service and relationship building. Proven ability to enhance store appearance and drive sales through effective merchandising. Skilled in register operation and adept at problem solving, consistently delivering exceptional shopping experiences and fostering customer loyalty.

Overview

4
4
years of professional experience

Work History

Retail Worker

Footlocker Retail
02.2024 - 01.2025
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.

Retail Worker

Esnc.perfumery
02.2024 - 12.2024
  • Stocked merchandise, clearly labeling items, and arranging according to size and category.
  • Prioritized helping customers over completing other routine tasks in store.
  • Wrapped, boxed products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Retail Worker

ModSquad Clothing (POPUP STORE)
06.2024 - 09.2024
  • Responded to customer requests for products, services, and company information.
  • Managed timely and effective replacement of damaged or missing products.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and provided backup support for organizational leadership.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Barista

Gloria Jeans Coffee Shop
01.2021 - 11.2023
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Education

Bachelor of Arts - Education

University of Western Sydney
Sydney, NSW

Skills

  • Register operation
  • Customer assistance
  • Order processing
  • Store maintenance
  • Customer feedback management
  • Cash handling accuracy
  • Relationship building
  • Time management
  • Problem-solving
  • Merchandising expertise
  • Customer service

Languages

Turkish
Native or Bilingual

Timeline

Retail Worker

ModSquad Clothing (POPUP STORE)
06.2024 - 09.2024

Retail Worker

Footlocker Retail
02.2024 - 01.2025

Retail Worker

Esnc.perfumery
02.2024 - 12.2024

Barista

Gloria Jeans Coffee Shop
01.2021 - 11.2023

Bachelor of Arts - Education

University of Western Sydney

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Lara Yalcinkaya