Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Lareyna Leung

Brisbane,QLD

Summary

Dynamic online shop owner with a proven track record at The Rosewood Hotel, excelling in customer engagement and supplier negotiation. Enhanced sales through strategic product sourcing and optimized order fulfillment, achieving significant improvements in customer satisfaction. Fluent in Mandarin, Cantonese, English, and Korean, I thrive in fast-paced environments while delivering exceptional service.

Overview

6
6
years of professional experience

Work History

Online Shop Owner

Self-employeed
08.2022 - Current
  • Streamlined inventory management by implementing an effective tracking system, ensuring accurate stock levels at all times.
  • Expanded product offerings to cater to a diverse clientele, resulting in increased sales and market reach.
  • Improved shipping processes by researching alternative delivery options, ultimately reducing delivery times for enhanced customer satisfaction.

Online Shop Owner

Self-employeed
07.2020 - 01.2022
  • Analyzed sales data regularly to identify trends, adapt strategies, and optimize store performance over time.
  • Reduced operating costs by negotiating with suppliers for better pricing and shipping terms on products.
  • Enhanced customer satisfaction by providing personalized product recommendations and efficient order processing.
  • Established effective customer support systems, resolving issues promptly and fostering positive relationships with clients.

Casual Receptionist

The Rosewood Hotel
02.2021 - 12.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Part-time Waitress

Several Restaurants
05.2019 - 12.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Education

Bachelor of Arts - English Language And Literature

University Of Hong Kong
Hong Kong

Biomedical Science - Biomedical Sciences

University of Queensland
Brisbane, QLD
12-2026

Skills

  • Fluent in Mandarin, Cantonese, English and Korean
  • Friendly and keen to assist customers
  • Supplier negotiation
  • Product sourcing
  • Conversion optimization
  • Order fulfillment
  • Online advertising
  • Mobile commerce
  • E-commerce expertise
  • Customer engagement
  • Online platforms
  • Payment processing
  • Supplier relations
  • Social media marketing
  • Customer service
  • Pricing strategy
  • Website management
  • Teamwork and collaboration

Interests

  • Volunteer Work
  • Playing piano and violin
  • Playing volleyball, handball and swimming
  • Being a support worker
  • Gym Workouts
  • Parties with friends

Timeline

Online Shop Owner

Self-employeed
08.2022 - Current

Casual Receptionist

The Rosewood Hotel
02.2021 - 12.2021

Online Shop Owner

Self-employeed
07.2020 - 01.2022

Part-time Waitress

Several Restaurants
05.2019 - 12.2019

Bachelor of Arts - English Language And Literature

University Of Hong Kong

Biomedical Science - Biomedical Sciences

University of Queensland

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Lareyna Leung