Enquiring into completing a Diploma of Practice Management
Larissa Benci
Wangaratta
Summary
Dynamic Senior Healthcare Administrator with extensive experience in medical office management, patient coordination, and administrative support. Strong focus on teamwork and achieving outcomes, adaptable to changing needs and highly dependable. Expert in medical terminology, record management, scheduling, and communication. Recognised for excellent organisational skills and positive, collaborative approach.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organisational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented with exceptional communication and proven hardworking and enthusiastic. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognised for taking proactive approach to identifying and addressing issues, with focus on optimising processes and supporting team objectives, whose goal in any workplace is to contribute to a positive and professional environment where people feel supported and providers can focus on delivering excellent results.
Overview
24
24
years of professional experience
Work History
Senior Medical Administration/Secretary
Wangaratta General Surgeons
01.2021 - 04.2025
- Managed patient scheduling and appointment coordination, ensuring optimal clinic efficiency.
- Developed and maintained organised filing systems for medical records and correspondence.
- Oversaw communication between medical staff, patients, and external organisations to enhance service delivery.
- Streamlined administrative procedures to improve workflow and reduce processing times.
- Trained and mentored junior secretarial staff on office protocols and patient interaction techniques.
- Coordinated billing processes with insurance companies to expedite claims resolution and payment collection.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and follow-up procedures.
- Contributed to the overall success of the practice by consistently exceeding performance expectations in terms of productivity, accuracy, and professionalism.
- Assisted in accurate diagnostic coding for billing purposes, collaborating closely with medical providers to ensure proper documentation.
- Contributed to a positive workplace culture by fostering teamwork among administrative staff and proactively addressing any conflicts that arose.
- Reduced administrative errors by creating comprehensive training materials for new medical secretary staff members.
- Ensured continuity of care for patients transitioning between providers or facilities by effectively coordinating required referrals.
- Acted as an advocate for patients seeking assistance with navigating complex health insurance requirements or obtaining medication prior authorisations.
- Assisted clinicians in the development of effective care plans by gathering relevant patient history information upon intake.
- Maintained high levels of patient satisfaction through exceptional customer service skills during phone interactions or face-to-face encounters.
- Facilitated patient flow in the clinic by coordinating appointments and preparing examination rooms with necessary equipment.
- Decreased wait times for patients, effectively prioritising urgent cases and managing surgical schedules accordingly.
- Improved interdepartmental communication by serving as a liaison between doctors, nurses, and other healthcare professionals.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office bookkeeping with insurance billing and patient payments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Manage on-call rostering
- Theatre list organisation, Anaesthetic roster for surgical planning and nursing roster for surgical procedure planning.
Office Administration
Northeast Health
05.2003 - 12.2020
- Established standards and best practices in office administration that contributed to increased operational efficiency across all levels of the business.
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
- Mentored junior staff members on best practices for office administration, leading to increased efficiency across the department.
- Actively participated in training opportunities to continually expand skillset while learning about new technologies or best practices in office administration.
- Supported office administration tasks to facilitate seamless daily operations and improve overall workflow.
- Supported office administration tasks such as data entry, document management, appointment scheduling, and email correspondence when needed.
- Performed general office administration and management functions.
- Maintained open lines of communication between office administration and field teams, fostering collaboration towards shared goals.
- Handled office administration and logistics.
- Managed all aspects of office administration, including organising supplies, answering phones, and filing important records.
- Ensured accuracy in benefits administration by diligently maintaining up-to-date records for all employees.
- Improved overall office workflow by developing efficient filing systems for physical and digital documents.
- Monitored inventory levels of office supplies, placing orders when necessary to maintain stock levels at optimal levels for daily operations.
- Upheld office standards in cleanliness by coordinating with maintenance staff to address any issues promptly.
- Enhanced team productivity by providing comprehensive support to the NUM and other staff members.
- Streamlined benefits administration processes for increased efficiency and cost savings.
- Adapted quickly to changing office procedures.
- Oversaw student worker assignments within the office setting to ensure completion of essential tasks such as filing or data entry projects.
- Train and mentor staff, foster supportive learning environments, improve team performance and high levels of staff engagement.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
Medical Receptionist
Dr Leo Fogarty - Gynaecologist
01.2001 - 05.2023
- Greeted and assisted patients with check-in procedures, ensuring a welcoming environment.
- Managed phone calls, scheduling appointments, and addressing inquiries efficiently.
- Maintained accurate patient records and updated information in electronic health systems.
- Coordinated communication between healthcare providers and patients to streamline operations.
- Prepared examination rooms and ensured they were stocked with necessary supplies.
- Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.
- Maintained current and accurate medical records for patients.
Education
Certificate - Medical Terminology
The Centre For Adult Education
Wangaratta, VIC03-2003
Certificate III - Business Administration
TAFE
Wodonga, VIC02-2002
Skills
- Staff training and development
- Patient scheduling proficiency
- Medical terminology expertise
- Medical office procedures
- Healthcare compliance
- Appointment coordination
- Medical office management
- Medical billing
- Medical coding
- Medical office equipment operation
- Strong interpersonal skills
- Strong organisational skills
- Clinical support
- Time management
- Office administration
Interests
Timeline
Senior Medical Administration/Secretary
Wangaratta General Surgeons
01.2021 - 04.2025
Office Administration
Northeast Health
05.2003 - 12.2020
Medical Receptionist
Dr Leo Fogarty - Gynaecologist
01.2001 - 05.2023
Certificate - Medical Terminology
The Centre For Adult Education
Certificate III - Business Administration
TAFE
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