Larissa Duffin
Drillham
Summary
Dynamic and compassionate professional with extensive experience in youth development and customer service, notably at Uniting Care. Excelled in fostering safe environments, mentoring, and emotional support, alongside meticulous attention to detail. Proven track record in enhancing youth well-being and achieving high satisfaction levels through effective de-escalation tactics and positive reinforcement.
Overview
2025
2025
years of professional experience
Work History
Youth Worker
Safe Places for Children
Kitchen Hand
Eagle Boys Pizza
Bakery Assistant
Maces Hot Bread
Postal Delivery Officer
Glen Morgan Post Office
10.2022 - 12.2024
- Boosted safety standards, conducting regular vehicle inspections and adhering to traffic laws during mail deliveries.
- Minimized delivery errors by double-checking addresses, postage, and packaging requirements before dispatching mail items.
- Kept abreast of changes in postal regulations or technology advancements that could impact job performance or improve overall efficiency levels within the department.
- Managed high volumes of mail during peak seasons while maintaining accuracy rates in sorting processes ensuring timely deliveries.
Shop Assistant
Dulacca Servo
02.2020 - 10.2021
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Residential Youth Worker
Uniting Care
01.2017 - 05.2019
- Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
- Developed strong relationships with residents, fostering trust and open communication to address personal issues.
- Enhanced youth development by implementing individualized care plans and engaging in therapeutic activities.
- Organized recreational outings for residents, encouraging positive social engagement within their local community.
- Maintained confidentiality of sensitive resident information in accordance with HIPAA regulations.
- Supported families through consistent communication about youth progress, offering guidance on additional resources available.
Education
Grade 12 - Grade 12!
Oakey State High School
Oakey, QLD11.2011
Skills
- Youth supervision
- Positive reinforcement
- Social skill development
- Emotional support
- Special needs
- Mentoring
- Youth development
- Personal hygiene support
- Customer service
- Attention to detail
- De escalation tactics
Timeline
Postal Delivery Officer
Glen Morgan Post Office
10.2022 - 12.2024
Shop Assistant
Dulacca Servo
02.2020 - 10.2021
Residential Youth Worker
Uniting Care
01.2017 - 05.2019
Youth Worker
Safe Places for Children
Kitchen Hand
Eagle Boys Pizza
Bakery Assistant
Maces Hot Bread
Grade 12 - Grade 12!
Oakey State High School
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