LARISSA HAMILL
Coominya,QLD
Summary
Dedicated and detail-oriented customer service specialist with many years of hospitality experience. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. Trustworthy and reliable. Willing to learn.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
The Royal Hotel
02.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Event Bar Staff
Various
02.2022 - Current
- Collaborated with team members to ensure smooth service during peak hours.
- Efficient work in a fast paced high demand bar in various events eg: CMC rocks festival, Toowoomba Carnival Of Flowers Food and Wine, Riverstage.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Enhanced customer satisfaction by providing timely and efficient drink orders.
All Rounder
The Spotted Cow
12.2019 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Senior Waitress
Qi'lin
02.2016 - 11.2018
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Served average of 30+ patrons daily at Chinese restaurant.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Resolved complaints from guests by listening to issues and notifying restaurant manager.
- Added special garnishes and other finishing touches to augment visual impact of plate and contrast or add flavor to dish.
- Trained 8 new employees on proper food handling, guest expectations and restaurant protocols.
- Guided guests through dining rooms and provided needed assistance, including handing out menus, checking coats and retrieving high chairs and booster seats.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Checked orders and food quality before delivering to customers.
- Completed opening and closing checklists, including emptying trash, refilling napkin dispensaries, safeguarding all alcohol, dating food and polishing all silverware.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Pizza Chef/Waitress
La Porchetta
12.2012 - 06.2013
- Instructed kitchen staff to work on clean surfaces and wipe down counters with company-approved cleaning products.
- Created from scratch pizza dough daily in large quantities while following authentic Italian recipe.
- Operated a pizza oven and brick oven along with other kitchen equipment as directed by manufacturer instructions.
- Offered product recommendations when appropriate.
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Swept floors and maintained sweep logs.
- Ensured tables were kept neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Handled products and equipment in accordance with safety and sanitation guidelines.
Cashier
Super Rooster
06.2011 - 07.2011
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Increased customer satisfaction through friendly and professional communication.
- Possessed mathematical skills perform manual configurations.
- Managed cash drawer throughout shift, keeping big bills out of sight and appropriate levels of change and small bills to meet customer needs.
Education
RMLV - Hospitality Administration And Management
ITS Bar Skills
06.2023
Hospitality
William Angliss Institute
Melbourne, VIC01.2015
Skills
- Computer Proficient
- Product Ordering
- Training and Development
- Client-Focused
- Quick Learner
- Excellent Communication
- Supply Replenishment
- Time Management Skills
- High-Volume Dining
- Serving of Food in Restaurant Reward Standard
- Cash Handling/Register Use
- Customer service
- Strong multitasking
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Responsible alcohol service
Certification
RMLV
RSA
RSG
Certificate 3 Hospitality
Timeline
Bartender
The Royal Hotel
02.2023 - Current
Event Bar Staff
Various
02.2022 - Current
All Rounder
The Spotted Cow
12.2019 - 02.2023
Senior Waitress
Qi'lin
02.2016 - 11.2018
Pizza Chef/Waitress
La Porchetta
12.2012 - 06.2013
Cashier
Super Rooster
06.2011 - 07.2011
Hospitality
William Angliss Institute
RMLV - Hospitality Administration And Management
ITS Bar Skills
Similar Profiles
Paige BainbridgePaige Bainbridge
Bartender/Waitress at The Royal HotelBartender/Waitress at The Royal Hotel
Matthew WaltonMatthew Walton
Level 3 Bartender/waiter/yardie at The Royal HotelLevel 3 Bartender/waiter/yardie at The Royal Hotel
Leigha BereiLeigha Berei
Server at The Royal HotelServer at The Royal Hotel
Marvin LoganMarvin Logan
Apprentice Boilermaker at Haulmark TrailersApprentice Boilermaker at Haulmark Trailers
Tamzen NathanTamzen Nathan
Domestic Cleaner at Smiths Family CleaningDomestic Cleaner at Smiths Family Cleaning