Larissa Jermyn
Mango Hill,QLD
Summary
I have recently relocated to the North Brisbane region from Sunshine Coast since purchasing my first property. I have been managing 120 holiday let properties over the course of 2 years as well as being promoted to department manger in the last 12 months. Prior to this, I owned and successfully ran a cleaning business for many years.
I am an extremely hard working, organised and motivated employee who is eager to apply time management and other broad skills in the administration and or property world. I am seeking new opportunities to expand my skillset while facilitating company and personal growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Manager
Local Agent
Caloundra, QLD
09.2022 - 09.2024
- Promoted to department manager after 11 months. Training and supporting two other employees as well as coordinating an office of 10 in rental department.
- Conducted periodic inspections of properties to ensure compliance with safety and tenant/guest requirements.
- Housekeeping duties when necessary.
- Weekend and overtime when short staffed.
- Various software: Homhero, Console Cloud, IRE, Microsoft suite, third party booking portals, google drive, hello sign & RMS.
- Worked with on-site and remote service providers to support guests accommodations.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed and oversaw operations, maintenance and administration of properties.
- Prepared detailed budgets and financial reports for properties.
- Met with clients to negotiate management and service contracts.
- Recommended clarifications and changes in program policies to director of property management.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Assisted owners with analysing complex management agreements and monthly accounts.
Residential House Cleaner
Self-Employed
Sunshine Coast, QLD
10.2019 - 09.2022
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
- Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
- Worked with speed and efficiency to meet all job requirements.
- Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces.
- Cleaned homes following specific and detailed protocols and requests.
- Performed various laundry duties, including folding, ironing and pressing.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
Cleaner
Crimson & Clover
Mandurah, WA
08.2018 - 07.2019
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Responded to emergency cleaning requests to meet client expectations.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Took rugs and mats outside to remove dust and dirt.
- Created inventory checklists and stocked housekeeping carts.
- Sanitized frequented areas and equipment using approved supplies.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
Delivery Driver
Dominos Pizza
Erskine, WA
06.2018 - 06.2019
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Processed payments by accepting cash, checks and credit card payments.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Utilized street maps to plan and determine most efficient routes.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
Receptionist
CBD Wellness Centre
Perth, WA
04.2017 - 05.2018
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments and meetings for management team.
Customer Service Representative
Officeworks
Maroochydore, QLD
11.2015 - 12.2016
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed strong customer relationships to encourage repeat business.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Exceeded company productivity standards on consistent basis.
Education
High School Diploma -
Nambour State High School
Nambour12.2014
Skills
- Exceptional Time Management
- Focused and Detail-Oriented
- Relationship Building
- Professional and Courteous
- Verbal and Written Communication
- Service Oriented
- Property Management
- Staff Management
- Contract Negotiation
- Administrative Support
- Maintenance knowledge
- Real Estate License
- Adaptable
- Customer service-focused
- Skilled multi-tasker
Certification
- Certificate III in Hospitality 2013
- Real Estate Certificate (Current) - Certificate IV in Real Estate Practice 2022
Timeline
Property Manager
Local Agent
09.2022 - 09.2024
Residential House Cleaner
Self-Employed
10.2019 - 09.2022
Cleaner
Crimson & Clover
08.2018 - 07.2019
Delivery Driver
Dominos Pizza
06.2018 - 06.2019
Receptionist
CBD Wellness Centre
04.2017 - 05.2018
Customer Service Representative
Officeworks
11.2015 - 12.2016
High School Diploma -
Nambour State High School
Similar Profiles
Alexander HowellAlexander Howell
Realtor at Local Agent (formerly Chief Properties)Realtor at Local Agent (formerly Chief Properties)
Bronwyn LinnaneBronwyn Linnane
Client Service Consultant at Local Agent FinderClient Service Consultant at Local Agent Finder
Bronwyn LinnaneBronwyn Linnane
Client Service Consultant at Local Agent FInderClient Service Consultant at Local Agent FInder