Summary
Overview
Work History
Education
Skills
References
Timeline
Bartender
Larissa McLaughlin

Larissa McLaughlin

Mindarie,WA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

13
13
years of professional experience

Work History

Café Manager

Besser Kitchen & Brew Bar
03.2019 - 03.2022
  • Day to day operations and running of cafe
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved average spend per head (from $20 per head to $35)
  • Controlled costs to keep business operating within budget and increase profits.

Waitress/ Bar Attendant

Lalla Rookh Wine Bar
08.2018 - 02.2019
  • Bar and wine service
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Restocked ice, condiments, and snacks.
  • Lifted, carried and placed objects weighing up to 15 kg without assistance

Bar Manager (WEST and KU Dining)

KUDETA
03.2017 - 07.2018
  • Assist operational running of the bar and ensure that staff are fulfilling their duties to the best of their ability.
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Barista/ Bartender/Waitress

Matso’s Brewery
08.2015 - 01.2017
  • Barista duties in AM, bartender duties in PM
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.

Bartender Manager/ Head Barista

Greenhouse
01.2014 - 04.2015
  • Assist the operational running of the cafe.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Bar Supervisor

The Court Hotel
02.2012 - 07.2014
  • Assist the operational running of the bar and ensure that staff are fulfilling their duties to the best of their ability.
  • Completed bar opening and closing procedures.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Checked ID cards and verified bar guests were of legal age.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Handled cash accurately and prepared nightly deposits.

Bartender

Hotel Rottnest
08.2013 - 01.2014
  • Serving in a fast-paced environment
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Barista

Spring Espresso
01.2013 - 06.2013
  • Preparation of sandwiches and light meals
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.

Barista

Michele’s Patisserie
09.2010 - 03.2012
  • Making coffee
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.

Waitress

Sebastian’s Italian Café
09.2009 - 11.2010
  • Meeting greeting customers
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Education

Cert III Eary Childhood Education - Child Care

Swinburne Open Education
Melbourne, VIC
07.2024

TR09270 Customer Engagement Cert III -

West Australian Institute of Further Studies
Perth, WA
01.2018

SITHFAB201 Provide Responsible Service of Alcohol -

Galaxy Training Australia
Perth, WA
04.2015

Various Barista Coursesd -

Australian Barista Academy
Northbridge, WA
01.2015

High School Diploma -

St Phillips College
Alice Springs, NT
01.2004

High School Diploma -

Broome Senior High
Broome, WA
01.2002

Skills

  • Project Management
  • Business Planning
  • Sales and Marketing
  • Customer Relationship Management
  • Staff Management
  • Team Leadership
  • Productivity Performance
  • Maintenance and Repair Management

References

  • Lisa Heames, Business Owner, Besser Kitchen & Brew Bar/ Laneway Speciality Coffee, 0405124480
  • Anna-Marie Munoz, Operations Manager, Besser Kitchen & Brew Bar/ Laneway Speciality Coffee, 0400403956

Timeline

Café Manager

Besser Kitchen & Brew Bar
03.2019 - 03.2022

Waitress/ Bar Attendant

Lalla Rookh Wine Bar
08.2018 - 02.2019

Bar Manager (WEST and KU Dining)

KUDETA
03.2017 - 07.2018

Barista/ Bartender/Waitress

Matso’s Brewery
08.2015 - 01.2017

Bartender Manager/ Head Barista

Greenhouse
01.2014 - 04.2015

Bartender

Hotel Rottnest
08.2013 - 01.2014

Barista

Spring Espresso
01.2013 - 06.2013

Bar Supervisor

The Court Hotel
02.2012 - 07.2014

Barista

Michele’s Patisserie
09.2010 - 03.2012

Waitress

Sebastian’s Italian Café
09.2009 - 11.2010

Cert III Eary Childhood Education - Child Care

Swinburne Open Education

TR09270 Customer Engagement Cert III -

West Australian Institute of Further Studies

SITHFAB201 Provide Responsible Service of Alcohol -

Galaxy Training Australia

Various Barista Coursesd -

Australian Barista Academy

High School Diploma -

St Phillips College

High School Diploma -

Broome Senior High

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