Larissa Menzer
Neutral Bay
Summary
Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers experience in developing marketing strategies, identifying business opportunities, and generating sales in health and wellness industry. Enhanced community health through establishing and running a successful wholistic health clinic that utilizes a collaborative approach to enhance patient outcomes and streamline clinic operations. Strong understanding of patient diagnostics, treatment planning, and team leadership, ensuring high-quality care using an array of modalities with advancement in expertise for paediatrics, NET, retained neonatal reflexes, and AK. Achieving excellence as a chiropractor and business owner in a high-energy, stimulating environment, managing patients, staff, clinics administration and marketing. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Chiropractor and Business Owner
Neutral Bay Health and Wellbeing
10.2015 - Current
- Led chiropractic care initiatives to enhance patient outcomes and satisfaction.
- Established a niche' clientele focus on Mental health using NET as prime treatment modality.
- Contributed to overall business growth by developing and implementing effective marketing strategies, attracting new patients and retaining existing ones.
- Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
- Led marketing initiatives that increased brand awareness and customer engagement.
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Organized various marketing initiatives to promote the chiropractic office within the community, attracting new patients and boosting overall awareness of services offered.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Developed and implemented treatment plans tailored to individual patient needs.
- Mentored junior chiropractors, fostering professional growth and clinical skills.
- Streamlined patient intake processes, improving efficiency in scheduling and documentation.
- Collaborated with healthcare teams to coordinate multidisciplinary treatment approaches.
- Educated patients on preventive care strategies and lifestyle modifications for wellness.
- Utilized advanced chiropractic techniques and tools to optimize therapeutic effectiveness. Implemented evidence-based techniques for consistently effective treatments and lasting pain relief.
- Successfully managed a team of support staff members to ensure efficient front desk operations and create a positive working environment.
- Managed clinic operations, ensuring smooth daily functioning and exceptional patient experiences.
- Established strong relationships with patients, building trust and increasing patient retention rates.
- Continuously updated professional knowledge by attending industry conferences, workshops, and webinars.
- Enhanced the clinic''s reputation through community outreach programs and educational seminars on chiropractic care benefits.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Built a loyal clientele by consistently exceeding their expectations through personalized services.
- Managed daily operations, ensuring compliance with healthcare regulations and office policies.
- Streamlined patient scheduling processes to enhance office efficiency and reduce wait times.
- Enhanced staff productivity through regular training sessions and performance evaluations.
- Developed strong relationships with local healthcare providers and businesses to establish valuable referral networks for the practice.
Chiropractic Associate Locum
Praxis Health
03.2014 - 10.2015
- Managed mental health and emotional well-being of patients using NET as primary treatment modality.
- Assisted in practice management during principal practitioner's maternity leave.
- Operated clinic as lead practitioner handling patient care, all aspects of practice management, and inventory.
- Managed inventory and practice operations, including invoicing, web updates, advertising, and patient scheduling.
- Provided comprehensive care.
- Enhanced clinic protocols for better efficiency and patient satisfaction.
- Maintained a clean and welcoming clinic environment.
- Answered phones, scheduled appointments, and provided information.
- Entered patient data into system and verified accuracy. Along with patient information for billing and insurance.
- Conducted patient history reviews and examinations.
- Supported patient recovery with assessments and treatment plans
Chiropractic Associate
Willisee Healthcare
11.2013 - 10.2015
- Drove continuous professional development by actively participating in industry courses and conferences.
- Championed treatment outcomes through the implementation of evidence-based chiropractic techniques across all patient care aspects. Fostered collaboration with multidisciplinary healthcare teams to ensure comprehensive patient care and treatment success.
- Delivered soft tissue therapy techniques that significantly reduced muscle tension, enhancing overall patient posture. Streamlined appointment scheduling and customer service by managing phone inquiries effectively.
- Coordinated patient flow to examination rooms, addressing questions and preparing examination and treatment
- Specialized in neuroemotional techniques and mental health within primary care settings. Executed manual adjustments utilizing applied kinesiology.
- Marketed specialized techniques employed in practice.
- Managed invoicing processes with precision.
- Achieved completion of reflexes training. Gained expertise in applied kinesiology and allergen testing (NAET).
- Created impactful marketing campaigns for diverse treatment modalities.
Chiropractic Associate
Kogarah Chiropractic
08.2014 - 11.2014
- Assisted in developing community outreach programs to promote chiropractic awareness and services.
- Contributed to practice growth via exceptional patient care, leading to increased referrals from satisfied clients.
- Alleviated patient pain by providing personalized chiropractic adjustments and treatments.
- Facilitated workshops on ergonomics increasing awareness about workplace-related musculoskeletal disorders prevention.
- Conducted patient history reviews and physical, neurological and orthopedic examinations to assess conditions and present disorders.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
Chiropractic Associate
Shire Chiropractic
01.2013 - 03.2014
- Conducted patient evaluations and assessments to determine treatment plans.
- Administered chiropractic adjustments using diverse techniques tailored to individual needs.
- Delivered patient care through comprehensive assessments and treatment plans.
- Collaborated with multidisciplinary teams to enhance patient outcomes and satisfaction.
- Educated patients on wellness strategies, injury prevention, and rehabilitation techniques.
- Implemented evidence-based practices to optimize treatment efficacy and efficiency.
- Enhanced patient recovery with thorough continuing assessments, diagnoses, and tailored treatment plans
- As a subcontractor set up business
- Created and distributed promotional material for the clinic
Junior Legal Secretary
Watson and Watson Solicitors
12.2008 - 07.2009
- Responsibilities
- Document preparation and amendments
- Reception duties
- Liaising with office personal to ensure efficient and effective actioning of tasks
- Issuing new cliental
- Correct filing and organising of court documents and correspondents with clients
- Utilising analytical skills and processing ability to produce and action billing
- Communication with clients to resolve problems and ensure good rapport between solicitor and client
- General office procedures including reception duties, storing of files and office management.
- Achievements
- Gained experience in a professional field requiring good social skills, ability to work well under pressure, good work ethic and humility
- Fulfilling all daily requirements and exceeding productivity by providing administrative assistance including photocopying documents, scanning files into electronic storage systems, and answering phones professionally as needed.
- Enhancement of social skills when liaising with clients and higher ranked individuals of staff.
- Managed scheduling and coordination of legal appointments and meetings.
- Drafted, edited, and formatted legal documents for attorney review.
- Assisted in maintaining case files and ensuring documentation accuracy.
Audit Officer
National Australia Bank
10.2007 - 03.2008
- Responsibilities:
- Perform internal audits as an audit officer in the Unsecured Personal Loans department.
- Utilise analytical skills and attention to detail to detect and prevent fraudulent loan applications
- Amend data in Siebel, LS ACAPS, DocWiz and Ebobs systems where details different to the documentation received from customer and make referrals to Credit as determined or advise clients of outcome
- Issues relating to the appropriate processing of personal loans are identified, resolved and where appropriate escalated to line manager
- Authority to send reportable errors statements when necessary to retail and business bankers
- Liaise with internal customers ensuring that instructions, enquiries and queries, are acted upon efficiently and effectively, seeking to maintain effective working relationships
- Provide professional and ethical behaviour in my actions by ensuring compliance with external legislation, UCCC, bank standards and internal operating policies and procedures
- Achievements:
- Achievement Award – for constantly attaining productivity of 130% and over
- Gained experience and enhanced knowledge within the Banking industry
- Meeting daily and weekly targets in productivity and quality
- Satisfaction of internal customer
General/Fax Assistant-Verification Department
National Australia Bank
11.2006 - 10.2007
- Retrieve faxes, capture activity in Siebel and distribute to verification officers.
- Update the tracker with incoming new loans and allocate to verification officer
- Capture the declined loans on excel spreadsheet and complete graphs for the loans not taken up and declined.
- Editing and graphing processed loan information on Microsoft.
- Achievements:
- Achievement Award – time management- able to complete work well within allocated time frame.
- Gained more experience with Microsoft with regards to business use.
Education
Masters - Chiropractic
Macquarie University
Sydney, New South Wales, NSW12-2012
Master Qualifier Program - Masters in Chiropractic
Macquarie University
Sydney, New South Wales, NSW12-2010
Bachelor of Medical Science - Anatomy and Pathology
University of New South Wales
Sydney, New South Wales, NSW12-2009
Skills
- Strong communication skills
- Marketing strategy development
- Effective patient communication
- High skill in clinic administration and office management
- Marketing proficiency- web design, social media, product development, education outreach programs
- Staff training, development and mentorship
- Effective conflict resolution
- Comprehensive wholistic patient care
- Efficient time management
- Mental health expertise
- Nutritional and health counselling
- Patient education
- Clinical decision making and critical thinking
- Multitasking abilities and business strategising
- Adaptability and flexibility with efficient problem solving
Certification
- Informal Learning, 2013 to date cpdo
- Trained in AK, TPT, metabolics, craniopathy, low- level laser therapy
- Tertiary Education : 12 -13 April 2013 - N.E.T Basic refresher
- Tertiary Education : 27 -28 April 2012 - N.E.T Basic seminar
- Tertiary Education : 18-19 August 2012 - Level 1 dry needling plus – for upper and lower limb
Timeline
Lead Chiropractor and Business Owner
Neutral Bay Health and Wellbeing
10.2015 - Current
Chiropractic Associate
Kogarah Chiropractic
08.2014 - 11.2014
Chiropractic Associate Locum
Praxis Health
03.2014 - 10.2015
Chiropractic Associate
Willisee Healthcare
11.2013 - 10.2015
Chiropractic Associate
Shire Chiropractic
01.2013 - 03.2014
Junior Legal Secretary
Watson and Watson Solicitors
12.2008 - 07.2009
Audit Officer
National Australia Bank
10.2007 - 03.2008
General/Fax Assistant-Verification Department
National Australia Bank
11.2006 - 10.2007
Masters - Chiropractic
Macquarie University
Master Qualifier Program - Masters in Chiropractic
Macquarie University
Bachelor of Medical Science - Anatomy and Pathology
University of New South Wales