Larissa Moss
Summary
Self-motivated Evidence Services Officer, recognized for enhancing team productivity through established methodologies and fostering collaboration. Proven ability in quality assurance and relationship building, leading to improved client satisfaction and operational efficiency. Committed to mentoring and developing team members for professional growth.
Overview
27
27
years of professional experience
Work History
Evidence Services Officer
Australian Securities and Investments Commission
10.2009 - Current
- Mentored team members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by fostering open dialogue.
- Established effective relationships with internal stakeholders for increased collaboration opportunities.
- Improved team efficiency by streamlining and implementing policies and processes.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Increased operational efficiency by conducting regular training sessions for team members.
- Accomplished multiple tasks within established timeframes.
- Enhanced client satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Supported a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Maintained positive client relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry team members and clients.
Department Manager
Coles Supermarket
01.1998 - 01.2009
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Managed daily scheduling and staffing needs, ensuring optimal coverage during peak business hours.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Professional Development Courses
Skills
- Task Prioritization and Time Management
- Evidence storage and processing
- Teamwork and collaboration
- Multitasking and Problem-solving Abilities
- Active listening and Relationship building
- Quality Assurance and Process Improvement
- Team leadership
- Adaptability and flexibility
Timeline
Evidence Services Officer
Australian Securities and Investments Commission
10.2009 - Current
Department Manager
Coles Supermarket
01.1998 - 01.2009
Professional Development Courses
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