Summary
Overview
Work History
Education
Skills
Gym
Languages
Timeline
Generic

Larissa Pols

Elizabeth Hills,NSW

Summary

Proven leader with extensive experience in store operations and team development, notably at Breakout Escape Rooms. Excelled in enhancing customer relations and retail sales techniques, achieving significant improvements in employee training and customer service satisfaction. Skilled in cash management and shift scheduling, coupled with a talent for fostering a friendly and positive workplace environment.

Overview

6
6
years of professional experience

Work History

Store Manager Game Master

Breakout Escape Rooms
10.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Freight Forwarder

Border Express
12.2021 - 07.2022
  • Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
  • Utilized advanced industry software tools to manage shipment scheduling, tracking, and overall workflow efficiently while minimizing the risk of errors or missed deadlines.
  • Coordinated shipments, determining timely transport of goods from point of origin to final destination.

Fast Food Crew Trainer

Oporto
06.2020 - 03.2021
  • Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
  • Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
  • Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
  • Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.

Barista Trainer

McDonald's
12.2018 - 06.2020
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.

Education

Bachelor of Arts - Arts And Business

Torrens University Australia
Sydney, NSW
11.2026

Skills

Store operations

Customer Service

Customer Relations

Training and mentoring

Team Leadership

Friendly and Positive

Outstanding communication skills

Cash Management

Shift Scheduling

Employee Training

Recruitment and hiring

Opening and closing procedures

Team Development

Retail Sales Techniques

Gym

I currently attend Clublime and have been going gym for 2 years.

Languages

Arabic
Limited Working
assyrian
Full Professional

Timeline

Store Manager Game Master

Breakout Escape Rooms
10.2022 - Current

Freight Forwarder

Border Express
12.2021 - 07.2022

Fast Food Crew Trainer

Oporto
06.2020 - 03.2021

Barista Trainer

McDonald's
12.2018 - 06.2020

Bachelor of Arts - Arts And Business

Torrens University Australia

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Larissa Pols