Larissa Pols
Elizabeth Hills,NSW
Summary
Detail-oriented and highly organised emerging interior design professional with hands-on experience in experiential space design, client liaison, and studio operations. Background includes designing immersive escape room environments, supporting concept development, and managing schedules, client communication, and post-project follow-ups. Strong ability to assist designers with coordination, documentation, and presentation preparation while maintaining professional client relationships in fast-paced, design-led environments.
Overview
7
7
years of professional experience
Work History
Personal Assistant
Property avenue
Gregory Hills
11.2025 - Current
- Performed calendar management and scheduling of appointments for the executive.
- Coordinated logistics for events, ensuring all details were managed efficiently and effectively.
- Proactively contacted warm and cold leads to qualify interest and book clients in for appointments, maintaining accurate CRM records and follow-ups.
- Managed post-settlement client care, including requesting and coordinating client reviews, resolving issues, and ensuring a smooth after-sale experience.
Manager
Anytime Fitness
Gregory Hills
09.2024 - 11.2025
- Developed sales strategies to enhance customer engagement and retention.
- Built and managed business-to-business relationships by engaging local businesses, understanding their needs, and coordinating meetings and partnerships that aligned with brand and space requirements.
- Generated business referrals through strong client relationships, proactive follow-ups, and consistent post-service engagement.
- Created and presented monthly reports to management on sales performance.
Store manager
Breakout escape rooms
moorebank, NSW
11.2022 - 09.2024
- Designed and developed themed escape rooms, including spatial layouts, immersive environments, and puzzle integration to enhance user experience and flow.
- Conceptualised and built puzzles that balanced narrative, functionality, and user interaction within confined spaces.
- Managed staff rostering and daily operations, ensuring smooth scheduling, coverage, and efficient team coordination.
- Resolved customer complaints in a timely manner.
- Monitored financial transactions and maintained accurate cash handling procedures.
- Recruited, trained and supervised new employees.
Front of House Employee
Oporto
Hoxton Park
03.2021 - 06.2022
- Resolved any customer complaints or issues promptly with professionalism.
- Identified and addressed potential service bottlenecks to enhance overall customer experience.
- Handled cash transactions accurately and efficiently at the register.
- Maintained cleanliness and organization of dining area for guest satisfaction.
- Monitored inventory levels and communicated needs to management efficiently.
- Trained new staff on operational procedures and customer service standards.
Cafe Barista
mcdonalds
Hoxton Park
02.2019 - 01.2021
- Greeted customers and took orders in a friendly and professional manner.
- Provided excellent customer service by anticipating needs quickly.
- Prepared beverages such as cappuccinos, macchiatos, lattes, mochas and espressos.
- Implemented health and safety standards in food handling practices.
Education
Bachelor of Arts - Interior Design
Torrens University Australia
10-2029
Skills
- Client liaison & appointment coordination
- Brief interpretation & document organisation
- Design concept support & presentation prep
- Spatial awareness & experiential design understanding
- Project coordination & time management
- Professional communication (B2B & clients)
- Problem-solving & task prioritisationKPI tracking
- Lead database management
- Lead generation
Accomplishments
Adaptability Award (2025) – Anytime Fitness
Awarded for exceptional adaptability across frequent location changes and evolving responsibilities (prior to promotion to Manager).
Values Award (2025) – Anytime Fitness
First assistant to receive this award, recognised for consistently embodying company values prior to promotion to Manager.
Awarded for exceptional adaptability across frequent location changes and evolving responsibilities (prior to promotion to Manager).
Values Award (2025) – Anytime Fitness
First assistant to receive this award, recognised for consistently embodying company values prior to promotion to Manager.
Languages
Arabic
Limited
assyrian
Professional
References
References available upon request.
Timeline
Personal Assistant
Property avenue
11.2025 - Current
Manager
Anytime Fitness
09.2024 - 11.2025
Store manager
Breakout escape rooms
11.2022 - 09.2024
Front of House Employee
Oporto
03.2021 - 06.2022
Cafe Barista
mcdonalds
02.2019 - 01.2021
Bachelor of Arts - Interior Design
Torrens University Australia