Larissa Rauhihi
Perth,WA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Teacher-Tutor
Northshore college
Perth, WA
04.2020 - Current
- Developed engaging lesson plans for diverse student needs and learning styles.
- Implemented classroom management strategies to maintain a positive learning environment.
- Collaborated with colleagues to enhance curriculum and teaching methods.
- Assessed student performance through regular evaluations and feedback sessions.
- Provided individualized support to students struggling with academic concepts.
- Facilitated parent-teacher communication regarding student progress and concerns.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Provided individualized instruction to meet the needs of all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Lesson planning
Computing professional
TSA trimatic services
Perth, WA
02.2024 - 03.2025
- Customer service
- Supported users with hardware and software troubleshooting across various systems.
- Assisted in maintaining network security and data integrity protocols.
- Collaborated with IT team to implement new software solutions effectively.
- Documented technical procedures and user guides for reference purposes.
- Monitored system performance and reported issues to senior technicians.
- Researched emerging technologies to recommend enhancements for user experience.
- Managed helpdesk tickets, ensuring timely resolution of user requests.
- Participated in meetings with stakeholders to discuss project objectives and progress.
- Monitored system performance to detect any potential problems.
- Ensured compliance with industry regulations regarding security policies.
- Managed domain accounts by creating user profiles, setting passwords.
- Evaluated user requirements, identified technical solutions and provided cost estimates.
- Performed system upgrades by installing new hardware and software components when necessary.
- Analyzed existing IT infrastructure to identify areas that need improvement.
- Provided technical support to users with computer-related problems via phone or email.
- Configured and troubleshot server hardware and software issues.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Warehouse Operator
Cornerstone HR
Perth, WA
10.2021 - 01.2023
- Maintained inventory accuracy using warehouse management systems.
- Collaborated with team members to optimize workflow processes.
- Inspected incoming goods for damage and discrepancies.
- Organized storage areas for easy access and retrieval of products.
- Conducted regular safety checks on equipment and work areas.
- Cleaned, maintained and organized the warehouse area daily.
- Communicated effectively with supervisors regarding work progress and any issues that arose during shifts.
- Followed proper safety protocols when operating machinery in the warehouse.
- Provided assistance to co-workers when needed or requested.
- Processed orders accurately, efficiently and within specified timeframes.
- Performed cycle counts of warehouse stock on a regular basis.
- Identified potential problems related to shipping errors or damages prior to delivery.
- Monitored quality control processes for incoming shipments and outgoing orders.
- Managed hazardous materials appropriately per company regulations.
- Resolved customer complaints in a timely manner.
Voluntary worker
British heart foundation
London, Hampshire England
10.2018 - 12.2018
- Maintained clean work areas to ensure compliance with safety standards.
- Collaborated with team members to meet production targets consistently.
- Assisted in scheduling workflow to optimize production efficiency.
- Established professional working relationships with staff from various levels.
- Customer Service
English Teacher
West International English
Weifang, Shandong province, China
09.2015 - 07.2018
- Developed engaging lesson plans for diverse student groups.
- Facilitated classroom discussions to enhance critical thinking skills.
- Implemented interactive activities to improve language acquisition.
- Assessed student performance through regular evaluations and feedback.
- Collaborated with colleagues to design curriculum materials and resources.
- Conducted one-on-one tutoring sessions for struggling students.
- Organized extracurricular events to promote cultural exchange and learning.
- Maintained a positive classroom environment fostering student participation.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Adapted teaching methods based on each student's unique needs and abilities.
- Made learning grammar fun by involving problem-solving and language play.
- Developed and implemented English curriculum to meet the needs of students.
- Conducted classroom activities to encourage student engagement in language learning.
- Assessed student performance through tests, quizzes, and other forms of assessment.
- Integrated media content in class to improve listening skill, speaking skill and vocabulary.
- Required spoken and written student responses to contexts to increase reading comprehension.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Designed clear and creative learning materials to promote student engagement in pronunciation exercises.
- Maintained records of student progress by monitoring grades throughout the year.
- Explored different approaches to help students improve their reading comprehension skills.
- Provided feedback on written assignments submitted by students.
- Collaborated with colleagues to develop new strategies for teaching English as a second language.
- Customized innovative methods and materials to produce effective learning experiences.
- Advised students to read topics or materials reflecting personal interests to encourage regular reading.
Security Officer
Ace Security/ Charter Security
Perth, WA
05.2011 - 08.2015
- Monitored premises for suspicious activity and ensured safety protocols were followed.
- Conducted regular patrols to deter criminal behavior and maintain a secure environment.
- Responded promptly to alarms and emergencies, coordinating with local law enforcement.
- Maintained accurate logs of daily activities, incidents, and security breaches.
- Implemented access control measures to manage entry points effectively and securely.
- Provided excellent customer service by assisting visitors and addressing their inquiries.
- Collaborated with management to develop strategies for improving overall security measures.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored surveillance cameras and responded to suspicious activity.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Loss prevention
- Customer Service
Education
Certificate 3 in Business - Online Study
Opportune Online Learning
Perth, WA02-2025
Certificate 4 in Supervision of Food And Beverage - Hospitality
Bentley Pines Tafe
Perth, WA01-2004
Year 12 Completion - High School
Wawrick SHS
Perth, WA01-2002
Skills
- Customer Service
- Team collaboration - ability to work cooperatively with others
- Efficient time management & organizational skills
- Workplace Health and Safety
- Business Operations
- Friendly positive personality - Honest and Reliable
- Good problem solving skills - Quick Learner
- Effective communication
Certification
- Construction Induction (White Card )
- Drivers License "C" Class
- National Police Clearance
- Working with Children Check
- Business Operations
Languages
English
Professional
Chinese (Mandarin)
Professional
References
References available upon request.
Timeline
Computing professional
TSA trimatic services
02.2024 - 03.2025
Warehouse Operator
Cornerstone HR
10.2021 - 01.2023
Teacher-Tutor
Northshore college
04.2020 - Current
Voluntary worker
British heart foundation
10.2018 - 12.2018
English Teacher
West International English
09.2015 - 07.2018
Security Officer
Ace Security/ Charter Security
05.2011 - 08.2015
Certificate 3 in Business - Online Study
Opportune Online Learning
Certificate 4 in Supervision of Food And Beverage - Hospitality
Bentley Pines Tafe
Year 12 Completion - High School
Wawrick SHS