Larissa Stephens
Highland Park,QLD
Summary
My name is Larissa Stephens, I am a results-oriented hospitality professional with 6 years of managerial experience in the hospitality industry. Proven track record of successfully leading teams to deliver exceptional guest experiences and achieve business objectives. Skilled in operational management, staff training and development, revenue generation, and customer service. Demonstrated ability to adapt to fast-paced environments while maintaining high standards of quality and efficiency. I am a positive, energetic, independent person who takes responsibility for my actions and behaviour when representing myself and others. I enjoy working with others and put every effort into completing tasks set before me.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Hungry Jacks
08.2023 - Current
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
Manager
Carl's Jr
06.2022 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Excellent time management.
- Operating POS machines.
- Refunds
- Customer complaints.
- Tills, Safe and deposits, cash handling
Manager
Coco Cubano
04.2021 - 09.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Excellent time management.
- Operating POS machines.
- Refunds
- Customer complaints.
- Tills, Safe and deposits, cash handling
Nerang Fair
Carvey Cafe
09.2020 - 10.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Customer service
- Cash handling
Customer Service Cashier
Coffe Major
06.2020 - 10.2020
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Preparing and serving food and drinks
Education
Business & Hospitality
Certificate 3:
Busywork
Southport2020
Skills
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Staff Scheduling
- Food Service Background
- Pre-shift walk-through
- Customer Service
- Problem-Solving
- Safe Food Handling
- Money Handling
- ServSafe Food Manager
- Inventory control and record keeping
- Excellent time management
- Excellent multi-tasker
- Business understanding
Certification
- RSA (Responsible Service of Alcohol)
11/01/20
- Certificate III in Business,
09/01/20
Timeline
Restaurant Manager
Hungry Jacks
08.2023 - Current
Manager
Carl's Jr
06.2022 - 09.2023
Manager
Coco Cubano
04.2021 - 09.2023
Nerang Fair
Carvey Cafe
09.2020 - 10.2020
Customer Service Cashier
Coffe Major
06.2020 - 10.2020
Business & Hospitality
Certificate 3:
Busywork
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